Client Care Coordinator
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R9,250 – R12,950 ZAR. This role is suited for junior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Client Care Coordinator
Location: Remote (Candidates based in South Africa or the Philippines preferred)
Compensation: USD $600/month base + performance-based incentives
Industry: Investigations & Asset Recovery
Schedule: U.S. Eastern Time business hours
About the Company
A mission-driven investigations and recovery firm specializing in returning unclaimed assets to
rightful owners across North America. The team works to reconnect families and individuals with
long-lost funds that can support education, housing, or a new beginning.
About the Role
The Client Care Coordinator plays a pivotal role in supporting the return of unclaimed property
to its rightful owners. Acting as the bridge between potential clients and the sales team, this role
is responsible for lead qualification, outreach, and guiding clients through the agreement
process. You’ll be helping people access assets they didn’t know they were entitled to—work
that makes a meaningful difference.
Key Responsibilities
● Qualify leads and initiate outreach via phone, email, text, or mail
● Clearly explain the unclaimed property recovery process, company services, and
associated fees
● Guide clients through completing and submitting required agreements and documents
● Maintain consistent follow-up communication to support lead conversion
● Log all interactions and activity accurately in the company CRM (e.g., Salesforce)
● Ensure compliance with ethical standards, legal guidelines, and internal policies
● Participate in ongoing training and stay informed on industry best practices
Must-Have Qualifications
● Bilingual fluency in English and Spanish (additional languages a plus)
● Minimum 1 year of experience in customer service, sales, or client support
● Excellent verbal communication and active listening skills
● Highly organized with strong attention to detail in documentation and follow-up
● Ability to quickly build trust and rapport with potential clients
● Stable internet, personal laptop, and access to a quiet, professional home workspace
● Willingness to work U.S. Eastern Time business hours
What’s Provided
● Training materials, call scripts, and objection-handling guides
● CRM access and digital tools to track leads and document progress
● Ongoing team support and regular communication
Compensation & Incentive Structure
● Base Pay: USD $500/month (paid via Payoneer in two installments)
● Activity Bonus: $10 USD for each completed and qualifying Claimant Agreement or
UPRA
● Success Bonus: One-time incentive paid after successful claim settlement and
collection (claims may take 6–24 months to close; bonuses paid monthly post-collection)
See internal Milestone & Performance Addendum for onboarding expectations and activity
targets.
Why This Role Matters
This position is central to the company’s mission. You’ll be the trusted guide helping individuals
access funds they may have never known existed—funds that can change lives. Your clarity,
care, and consistency are the driving force behind every recovered dollar.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R9,250/month, this role is on par with the average South African remote salary. The USD equivalent ($500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →