🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R111,000 – R129,500 ZAR. This role is suited for senior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Position:Head of Fulfillment & Student SuccessWorking Hours:Full-Time │Monday - Friday │9:00 am - 6:00 pm ESTSearch Location:Latin America, South Africa, Canada, and the United StatesSalary:6000 - 7000 USD /month│Latin America - South Africa:USA / Canada /UKIncentives:Performance-based incentives tied to revenue/margin targetsPerks & Benefits:Work Device Provided -Can begin within 2–4 weeks of receiving an offer.:The Final Salary Offer depends on the client’s decision, interview results,and experience

About the Role:

We are seeking a Head of Fulfillment & Student Success to own and optimize the post-sale client journey within a high-growth B2C coaching and outcomes-driven education business. This leader

will be responsible forfulfillment quality, student retention, refunds, dispute management, and

operational excellencewhileensuring students achieve measurable outcomes.

Role Responsibilities:
* Own end-to-end fulfillment and student success operations from onboarding through outcomes.
* Drive retention, reduce churn, and manage refunds, disputes, and chargeback resolution.
* Take accountability for Trustpilot and review management initiatives and improve customer
* sentiment metrics.
* Lead, manage, and scale freelance/contractor coaches and instructors.
* Monitor program performance and implement systems to improve delivery quality and outcomes.
* Handle escalations directly and make difficult people decisions including performance
* improvement plans (PIPs) and termination decisions.
* Partner with leadership while maintaining ownership of post-sale business metrics
Requirements:
* 5–10 years of experience in B2C coaching, bootcamps, or high-ticket online education businesses.
* Background should align with outcomes-driven companies similar to Pathrise, Interview Kickstart, HyperionDev, BloomTech, Springboard, On Deck, or similar models.
* Proven ownership of refund rates, chargeback/dispute handling, retention metrics, and review management.
* Ability to discuss measurable impact and metrics improved in prior roles.
* Experience leading freelance/contractor coaches or instructors (not only traditional W-2 academic teams).
* Strong overlap with US business hours; US or UK timezone strongly preferred.
* Comfortable independently handling performance management decisions
* Can begin within 2–3 weeks of receiving an offer.
* Must have no non-compete / restraint clauses or contractual restrictions for a seamless transition
NOTE:We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

At R111,000/month, this role pays well above the average South African remote salary. The USD equivalent ($6,000/mo) benefits from the favourable exchange rate.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →