[CG] Customer Success Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R37,000 – R59,200 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
LOOKING FOR STELLAR TOP CANDIDATES
Position:Customer Success ManagerWorking Hours:Full-Time│Mon to Fri 9:00 am - 5:00 pm ESTSearch Location:Philippines│South Africa│Latin AmericaSalary:2000 - 3200 USD:The Final Salary Offer depends on the client’s decision, interview results,and experience
About the Role
AtBorked PC, we’re passionate about delivering exceptional experiences for our customers. We’re looking for aCustomer Success Manager (CSM)who thrives in a fast-paced, tech-driven environment and is committed to helping customers unlock the full value of our solutions.
As a CSM, you’ll own theend-to-end customer journey—from onboarding and adoption through renewal and offboarding. You’ll act as atrusted advisor, ensuring customers achieve measurable success while collaborating closely with Sales, Product, and Support teams to drive retention, growth, and long-term partnerships.
Key Responsibilities
Customer Onboarding & Adoption
* Design and lead structured onboarding experiences that set customers up for success from day one.
* Develop tailored onboarding plans, timelines, and success milestones aligned with customer goals.
* Deliver product walkthroughs, training sessions, and proactive check-ins to ensure adoption.
Ongoing Customer Success & Relationship Management
* Serve as the primary point of contact for assigned accounts, building strong, strategic relationships.
* Monitor customer health, engagement, and usage metrics to identify risks and opportunities early.
* Drive continuous value realization through regular business reviews and success planning.
Retention & Offboarding
* Manage offboarding processes with professionalism and insight, capturing actionable feedback.
* Analyze churn drivers and collaborate internally to improve retention strategies.
Revenue Growth & Expansion
* Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
* Partner with Sales to support renewals and expansion strategies, demonstrating clear ROI.
Cross-Functional Collaboration
* Act as the voice of the customer, sharing insights with Product and Leadership to influence roadmap decisions.
* Work closely with Support to ensure the timely resolution of issues and a seamless customer experience.
* Contribute to playbooks, process improvements, and scalable success initiatives.
Required Qualifications
* 3–4 years of experience in Customer Success, Account Management, or a related role.
* Proven track record managing onboarding and lifecycle processes in a SaaS or tech environment.
* Exceptional communication and relationship-building skills with a customer-first mindset.
* Experience supporting renewals, upsells, and cross-sells.
* Ability to manage multiple priorities and accounts in a fast-paced setting.
* Proficiency with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight).
* Strong problem-solving skills and adaptability in a growth-oriented environment.
What Success Looks Like in This Role
* Customers onboard quickly and achieve clear value from our solutions.
* High engagement, satisfaction, and adoption across accounts.
* Reduced churn and actionable insights from offboarding processes.
* Consistent identification of expansion opportunities and contribution to revenue growth.
* Positive feedback from customers and internal teams—you’re seen as a trusted partner and key contributor.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R37,000/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →