🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Remote Recruitment is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Salary: R23 000 per month

Remote Recruitment is hiring a Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller comes away feeling looked after.

This is a full-time, 100% remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

Key responsibilities
* Answer inbound calls and make outbound follow-up calls to customers
* Log every conversation accurately in the CRM so nothing gets lost
* Resolve straightforward queries on the first call and escalate the rest with clear notes
* Meet daily call targets without rushing people off the phone
* Work alongside the wider UK team over Slack and video calls
* Flag recurring customer problems to your team leader

What you will need
* Experience with phone-based customer contact in a call centre or similar setting
* A clear, neutral speaking voice and strong written English
* Familiarity with CRM or ticketing software
* The patience to stay calm with a frustrated caller
* A quiet home workspace, a reliable computer and stable fibre internet

What is on offer
* A permanent, fully remote position with a UK employer
* Structured UK business hours, so your evenings stay your own
* Paid training and ongoing coaching from day one
* Real progression into senior agent and team leader roles
If you enjoy talking to people all day and want steady remote work, we would like to hear from you. Apply through Remote Recruitment and our team will be in touch.

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Remote Recruitment

Remote Recruitment is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 87 open positions on Hirezar. View all Remote Recruitment jobs →