Call Center
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
CallCentreAgentEmploymentType:Full-time,IndependentContractorWorkModel:RemoteWorkHours:USBusinessHoursalignmentTerritoryFocus:UnitedStatesRoleSummaryWeareseekingahighlyexperiencedanddedicatedCallCentreAgenttojoinourinternalcustomer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide.Thisisnotatraditional,transactionalcallcenterrole;youwillfunctionasaremotestore manager and act as a direct extension of each physical storage facility.Ourorganizationprioritizesanexceptional,premiumcustomerexperienceoverstandardoutsourced answering services. Operating seamlessly within our U.S. operations team, you will provide knowledgeable,end-to-endsupportthroughoutthecustomer'srentaljourneyandduringtheiractive tenancy.Wearelookingforanindependentprofessionalwhocanmanageinteractionsfromstartto finish with confidence and care.KeyResponsibilitiesEnd-to-EndCustomerSupport:Owncustomerinteractionsfromstarttofinish,proactively assistingprospectiverenters,supportingexistingtenants,andfunctioningseamlesslyasan extension of our on-site facility managers.Sales & Lead Conversion:Actively engage with prospective customers over the phone and via emailtounderstandtheirstorageneeds,quoteaccuraterates,andsuccessfullyconvertincoming leads into secured rentals.AccountManagement&Troubleshooting:Resolvebillinginquiries,processpayments,manage accountchanges,andtroubleshoottenantissuesefficientlytomaintainhighcustomersatisfaction and minimize escalations to field staff.OmnichannelCommunication:Deliverpremiumsupportacrossmultiplechannels,including handling inbound phone calls, responding to customer emails with professional etiquette, and participating in internal or customer-facing video conversations when required.RequiredSkills &Qualifications
CallCentreAgentEmploymentType:Full-time,IndependentContractorWorkModel:RemoteWorkHours:USBusinessHoursalignmentTerritoryFocus:UnitedStatesRoleSummaryWeareseekingahighlyexperiencedanddedicatedCallCentreAgenttojoinourinternalcustomer support team for a well-established self-storage enterprise operating approximately 70 facilities nationwide.Thisisnotatraditional,transactionalcallcenterrole;youwillfunctionasaremotestore manager and act as a direct extension of each physical storage facility.Ourorganizationprioritizesanexceptional,premiumcustomerexperienceoverstandardoutsourced answering services. Operating seamlessly within our U.S. operations team, you will provide knowledgeable,end-to-endsupportthroughoutthecustomer'srentaljourneyandduringtheiractive tenancy.Wearelookingforanindependentprofessionalwhocanmanageinteractionsfromstartto finish with confidence and care.KeyResponsibilitiesEnd-to-EndCustomerSupport:Owncustomerinteractionsfromstarttofinish,proactively assistingprospectiverenters,supportingexistingtenants,andfunctioningseamlesslyasan extension of our on-site facility managers.Sales & Lead Conversion:Actively engage with prospective customers over the phone and via emailtounderstandtheirstorageneeds,quoteaccuraterates,andsuccessfullyconvertincoming leads into secured rentals.AccountManagement&Troubleshooting:Resolvebillinginquiries,processpayments,manage accountchanges,andtroubleshoottenantissuesefficientlytomaintainhighcustomersatisfaction and minimize escalations to field staff.OmnichannelCommunication:Deliverpremiumsupportacrossmultiplechannels,including handling inbound phone calls, responding to customer emails with professional etiquette, and participating in internal or customer-facing video conversations when required.RequiredSkills &Qualifications
IndustryExperience:Previousexperienceworkingwithintheself-storageindustryisanabsolute non-negotiablerequirement.Candidatesmusthavedirectbackgroundinaself-storagecallcenter or dedicated customer support environment.SoftwareProficiency:Demonstratedhands-onexperienceutilizingindustry-standardself-storage management software (e.g., SiteLink, storEDGE, OpenTech INSOMNIAC, or similar platforms).Communication Mastery:Excellent spoken and written English. Must possess a strong, professionalphonepresence,exceptionalemailetiquette,andthecomfortandconfidenceto appear on video calls with teammates and clients.TechnicalReadiness:Excellentoverallcomputerproficiencywithaminimumtypingspeedof40+ WPM. Must possess a highly professional, distraction-free home office setup equipped with a stable primary internet connection and a reliable backup solution.OperationalIndependence:Highlyprofessionalwithastablecareerhistory.Theidealcandidate requires minimal ramp-up time, thrives in a remote environment, and possesses the ability to seamlessly integrate into an established, high-performing operational team.SuccessMetrics(KPIs)LeadConversionRate:Consistentlyconvertinginboundinquiriesandprospectivecustomer leads into active, revenue-generating facility rentals.First-ContactResolution:Effectivelytroubleshootingtenantissues,managingaccountchanges, and resolving billing questions on the first interaction without requir
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →