Business Operations Manager

Business Operations Manager

About the Role

We are seeking a highly organized, systems-minded, and resourcefulBusiness Operations Managerto build and optimize the operational foundation of a fast-growing professional services organization. This role is ideal for someone who enjoys creating scalable processes, improving efficiency, and supporting cross-functional teams through strong operational execution.

You will work closely with executive leadership, program delivery teams, and external partners to ensure day-to-day operations run smoothly while helping prepare the organization for continued growth and expansion.

Key Responsibilities

People Operations
* Coordinate employee onboarding and offboarding processes.
Coordinate employee onboarding and offboarding processes.
* Manage internal team logistics and operational workflows.
Manage internal team logistics and operational workflows.
* Support a collaborative, high-performing team culture through efficient operational practices.
Support a collaborative, high-performing team culture through efficient operational practices.

Project & Partner Coordination
* Coordinate scheduling, onboarding, contracting, and ongoing support for external partners and contractors.
Coordinate scheduling, onboarding, contracting, and ongoing support for external partners and contractors.
* Maintain accurate records, directories, and documentation.
Maintain accurate records, directories, and documentation.
* Serve as the primary operational point of contact for external collaborators.
Serve as the primary operational point of contact for external collaborators.

Systems & Technology
* Administer and maintain business systems includingClickUp, HubSpot, Slack, and Google Workspace.
Administer and maintain business systems includingClickUp, HubSpot, Slack, and Google Workspace.
* Manage user access, permissions, and system organization.
Manage user access, permissions, and system organization.
* Ensure documentation, files, and operational data remain organized and easily accessible.
Ensure documentation, files, and operational data remain organized and easily accessible.
* Maintain strong data hygiene across internal platforms.
Maintain strong data hygiene across internal platforms.

Process Improvement
* Develop, document, and continuously improve Standard Operating Procedures (SOPs).
Develop, document, and continuously improve Standard Operating Procedures (SOPs).
* Identify operational bottlenecks and implement scalable solutions.
Identify operational bottlenecks and implement scalable solutions.
* Build automations using tools such asZapier, Make, or n8nto eliminate manual work.
Build automations using tools such asZapier, Make, or n8nto eliminate manual work.
* Collaborate with leadership to improve operational efficiency across the organization.
Collaborate with leadership to improve operational efficiency across the organization.

Finance Operations Support
* Support invoicing and accounts payable/accounts receivable processes.
Support invoicing and accounts payable/accounts receivable processes.
* Track expenses and assist with vendor management.
Track expenses and assist with vendor management.
* Coordinate contracts and maintain vendor documentation.
Coordinate contracts and maintain vendor documentation.
* Assist finance leadership with day-to-day operational tasks.
Assist finance leadership with day-to-day operational tasks.

Qualifications

Required
* 3+ years of experience in Operations, Business Operations, or Operations Management, preferably within a growing organization.
3+ years of experience in Operations, Business Operations, or Operations Management, preferably within a growing organization.
* Demonstrated experience building or improving operational processes and systems.
Demonstrated experience building or improving operational processes and systems.
* Strong proficiency with project management platforms (ClickUp preferred).
Strong proficiency with project management platforms (ClickUp preferred).
* Advanced experience using Google Sheets or similar spreadsheet tools.
Advanced experience using Google Sheets or similar spreadsheet tools.
* Exceptional organizational and documentation skills.
Exceptional organizational and documentation skills.
* Excellent written communication skills.
Excellent written communication skills.
* Strong attention to detail and ability to manage multiple priorities simultaneously.
Strong attention to detail and ability to manage multiple priorities simultaneously.
* Self-starter with excellent problem-solving abilities and a process-oriented mindset.
Self-starter with excellent problem-solving abilities and a process-oriented mindset.

Preferred
* Experience supporting professional services, consulting, coaching, or learning and development organizations.
Experience supporting professional services, consulting, coaching, or learning and development organizations.
* Working knowledge of financial operations, includin