Booking & Admin
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R22,200 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
______________________________________________________________________
Role: Booking & Admin Agent
Priority Location: South Africa
Working Hours: 7:30am - 5pm (Mon - Fri) MT (UTC-7), with 2–4 hours of additional after-hours support
Salary Range: $1,200 - $2,000 USD per month(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract:Independent Contractor
Type of job:Remote
About the Company:
Our client is a well-established, in-person safety training and certification provider based in Canada, recently acquired and currently undergoing operational scaling. With over 50,000 individuals trained annually across 4 facilities in Alberta, Canada, they serve a primarily B2B client base, many of whom book last-minute, high-volume group sessions.
Mission & Impact:
This role is vital to ensuring smooth and efficient scheduling and delivering fast, accurate service for high-demand industrial training programs. As a booking and administrative agent team member, you are the backbone of the booking process, playing a pivotal role in scaling up the team's operational capabilities.
Key Responsibilities:
* Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
* Schedule appointments accurately using a proprietary booking system.
* Respond quickly and professionally to last-minute group bookings.
* Deliver top-tier customer service in a calm and efficient manner.
* Keep detailed, organized records of booking data and client information.
* Support after-hours communication needs during peak periods.
* Coordinate with internal staff to streamline booking logistics and reduce admin pressure on reception.
Must-Have Qualifications:
* Excellent spoken and written English.
* Strong typing speed and responsiveness.
* High attention to detail and ability to multitask under pressure.
* Prior experience in administrative, booking, or reception-heavy roles.
* Comfortable handling high volumes of work with autonomy.
* Must have stable internet and the ability to support North American working hours (Mountain Time).
Nice-to--Have Qualifications:
* Experience working in the safety training, education, or certification space.
* Familiarity with QuickBooks or similar platforms.
* Exposure to B2B client interactions or high-volume scheduling environments.
Key Performance Indicators (KPIs):
* Daily volume of bookings processed.
* Accuracy of data entry and scheduling.
* Speed of response and resolution for inbound inquiries.
* Positive feedback from clients and internal stakeholders.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R22,200/month, this role is on par with the average South African remote salary. The USD equivalent ($1,200/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 828 open positions on Hirezar. View all Somewhere jobs →