Agency Billing Specialist |
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R46,250 – R64,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Agency Billing Specialist
Employment Details
* Employment Type:Full-Time Remote Contractor
* Work Arrangement:Fully Remote
* Industry:Insurance / Risk Management / Insurtech
* Benefits:Competitive PTO and paid holidays
* Seniority Level:Mid-Level
* Schedule:Full-Time
About the Role
A fast-growing, technology-driven insurance and risk management company is seeking an experienced and highly detail-orientedAgency Billing Specialistto own the full billing and cash management lifecycle across a complex portfolio of insurance programs.
This role is critical to ensuring accurate premium processing, carrier payments, invoicing, reconciliation, and premium trust management. The successful candidate will work cross-functionally with internal operations teams, Risk Advisors, clients, and insurance carriers to maintain billing accuracy and operational efficiency.
This is an ideal opportunity for someone who thrives in a structured, high-accountability environment and enjoys working within modern, tech-enabled operational systems. The role offers strong long-term growth potential within a rapidly scaling organization transforming the insurance industry through technology and AI.Why This Role Is Exciting
* Work with a modern, tech-forward insurance organization redefining traditional brokerage operations
* Gain exposure to complex insurance billing workflows and specialty insurance programs
* Be part of a fast-scaling environment with significant career growth opportunities
* Collaborate with a high-performing, operationally excellent remote team
* Develop expertise using advanced billing and payment management platforms
Key Responsibilities
Client Billing & Invoicing
* Prepare and send client billing communications, including payment instructions and payment links through Ascend
* Generate payment links for agency-billed policies, admitted carriers, and platform-related fees
* Process invoices for:Financed policiesCarrier installment plansFlat feesPerformance feesOne-time invoices
* Financed policies
* Carrier installment plans
* Flat fees
* Performance fees
* One-time invoices
* Handle billing for:Monetary endorsementsTail policiesPolicy cancellations
* Monetary endorsements
* Tail policies
* Policy cancellations
* Issue and track direct-bill payment instructions to insureds, including carrier portal details
* Maintain accurate billing records and policy billing data within internal systems
* Upload carrier invoices and statements into WC Admin and Ascend platforms
Premium Trust Management
* Manage and maintain the premium trust account with a high degree of accuracy
* Reconcile carrier agency-billed statements to determine:Net amounts payable to carriersCommission amounts payable to the company
* Net amounts payable to carriers
* Commission amounts payable to the company
* Review and approve outbound premium and commission payouts in Ascend prior to disbursement
* Ensure all inbound and outbound cash flows are routed accurately and on time
* Process return premiums for policy cancellations and premium adjustments
* Upload and maintain all related return premium documentation within internal systems
Payment Reconciliation & Accounts Payable
* Manually reconcile client payments received through:Bill.comTipaltiRampJustworksOther payment platforms
* Bill.com
* Tipalti
* Ramp
* Justworks
* Other payment platforms
* Process accounts payable transactions and ensure accurate payment routing
* Monitor payment statuses across multiple billing channels
* Follow up with clients regarding outstanding invoices and overdue balances
Client & Carrier Billing Support
* Respond to billing-related inquiries from clients and carriers
* Provide:Payment instructionsBilling summariesInvoice copiesW-9 documentationRemittance confirmations
* Payment instructions
* Billing summaries
* Invoice copies
* W-9 documentation
* Remittance confirmations
* Handle payment disputes and assist with resolution
* Guide clients to access invoices and billing information through administrative dashboards
Required Hard Skills & Experience
* Prior experience in:Insurance billingBrokerage operationsAccountingPremium finance administration
* Insurance billing
* Brokerage operations
* Accounting
* Premium finance administration
* Strong understanding of:Premium trust accountingInsurance payment workflowsAccounts payable processes
* Premium trust accounting
* Insurance payment workflows
* Accounts payable processes
* Experience using billing and payment platforms such as:AscendBill.comTipaltiRampSimilar accounting or payment systems
* Ascend
* Bill.com
* Tipalti
* Ramp
* Similar accounting or payment systems
* Strong reconciliation and financial tracking capabilities
* Experience managing high transaction volumes across multiple accounts and carriers
* Strong data entry and database management skills
* Proficiency in remote collaboration and digital workflow systems
Required Soft Skills
* Exceptional attention to detail
* Strong organizational and time
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R46,250/month, this role is competitive with the average South African remote salary. The USD equivalent ($2,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 685 open positions on Hirezar. View all Somewhere jobs →