Account Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Account Manager (SaaS Customer Success)
Employment Type:Full-time, Independent ContractorWork Model:RemoteWork Hours:US business hours alignmentPortfolio Scale:Approximately 80–100 customer accounts
Role Summary
We are seeking a highly consultative, commercially mindedAccount Managerto own an active portfolio of customer accounts from initial onboarding through long-term retention, adoption, and revenue expansion. This is a vital, client-facing position built for a relationship-driven professional who can command an executive presence when speaking directly with business owners and operators.
In this position, you will guide customers through their implementation lifecycles, configure custom workflows, monitor account health indicators, and actively uncover account growth opportunities. The ideal candidate has a proven track record within SaaS Customer Success or Account Management ecosystems and can operate with high autonomy and minimal ramp-up time.
Key Responsibilities
1. Customer Onboarding & Technical Implementation
* Onboarding Architecture:Lead customer onboarding and implementation workflows, conducting structural platform training sessions via Zoom.
Onboarding Architecture:Lead customer onboarding and implementation workflows, conducting structural platform training sessions via Zoom.
* Workflow Configuration:Partner with clients to map out, configure, and launch custom platform workflows, automation sequences, and core software settings.
Workflow Configuration:Partner with clients to map out, configure, and launch custom platform workflows, automation sequences, and core software settings.
* Time-to-Value Acceleration:Act as the primary point of contact during the implementation phase to ensure customers hit successful launch milestones within established timelines.
Time-to-Value Acceleration:Act as the primary point of contact during the implementation phase to ensure customers hit successful launch milestones within established timelines.
2. Portfolio Governance & Relationship Management
* Trusted Advisor Placement:Manage an active portfolio of 80–100 SMB and mid-market accounts, establishing trusted, long-term advisor relationships with key stakeholders.
Trusted Advisor Placement:Manage an active portfolio of 80–100 SMB and mid-market accounts, establishing trusted, long-term advisor relationships with key stakeholders.
* Success Reviews:Conduct recurring business reviews and milestone meetings to continuously drive platform adoption, engagement, and product stickiness.
Success Reviews:Conduct recurring business reviews and milestone meetings to continuously drive platform adoption, engagement, and product stickiness.
* Churn Mitigation:Systematically monitor account health scores, identify early contraction risks, and proactively deploy retention initiatives.
Churn Mitigation:Systematically monitor account health scores, identify early contraction risks, and proactively deploy retention initiatives.
3. Account Growth, Renewals & Expansion
* Revenue Expansion:Uncover operational inefficiencies within customer workflows to position up-sells, cross-sells, and account expansion features.
Revenue Expansion:Uncover operational inefficiencies within customer workflows to position up-sells, cross-sells, and account expansion features.
* Commercial Alignment:Manage renewal conversations, contribute directly to net revenue retention (NRR) goals, and collaborate with the Sales team on large-scale expansion opportunities.
Commercial Alignment:Manage renewal conversations, contribute directly to net revenue retention (NRR) goals, and collaborate with the Sales team on large-scale expansion opportunities.
* Advocacy Generation:Incentivize high-performing accounts to generate customer referrals, case studies, and brand advocacy opportunities.
Advocacy Generation:Incentivize high-performing accounts to generate customer referrals, case studies, and brand advocacy opportunities.
4. Cross-Functional Syncing
* Handoff Optimization:Coordinate closely with the Sales team to ensure clean, frictionless client transitions post-sale.
Handoff Optimization:Coordinate closely with the Sales team to ensure clean, frictionless client transitions post-sale.
* Technical Escalations:Partner with internal Engineering and Support networks to resolve customer technical bottlenecks, while advocating for product feature requests internally.
Technical Escalations:Partner with internal Engineering and Support networks to resolve customer technical bottlenecks, while advocating for product feature requests internally.
Required Skills & Qualifications
* Experience:3+ years of progressive experience inside a SaaS Customer Success, Account Management, or software relationship management environment.
Experience:3+ years of progressive experience inside a SaaS Customer Success, Account Management, or software relationship management environment.
* Portfolio Competency:Proven track record of independently managing a high-volu
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 748 open positions on Hirezar. View all Somewhere jobs →