Account Coordinator | Top Lock Locksmiths & Security | 61649403773

Account Coordinator

Role Summary

The Account Coordinator plays a vital role in ensuring seamless service delivery for commercial clients within a fast-paced, premier national locksmith, door, and electronic security provider that serves multi-site facilities across the U.S. and Canada. This position is primarily focused on managing open work orders, proactively following up with vendors, coordinating parts and logistics, and keeping service jobs moving efficiently through their full lifecycle from initial request to successful completion. The successful candidate will be responsible for driving operational excellence and maintaining strong cross-functional communication to support high-quality, reliable facility maintenance and security solutions.

Key Details
* Employment type:Full Time
* Location:Remote
* Working hours:8:30am - 5:30pm EST
* Start date:ASAP

Role Responsibilities
* Work Order Management:Manage assigned client accounts and track open work orders meticulously through the full service lifecycle (from open to completed).
* Vendor Operations:Follow up regularly with technicians and vendors regarding job status, ETA scheduling, parts deliveries, and completion reports.
* Client Coordination:Schedule service appointments with on-site customer contacts and provide proactive updates regarding job progress.
* Administrative & Financial Support:Enter vendor invoices and assist the accounting team with light accounts receivable tasks.
* Data Integrity:Accurately update and maintain customer records, notes, and status updates in Salesforce and related internal company databases.
* Cross-functional Communication:Communicate clearly, professionally, and effectively with customers, field technicians, vendors, and internal teams.

Required Skills & Experience (Hard Skills)
* 3–5 years of relevant experience in a similar position.
* CRM Experience: Salesforce experience is highly preferred, but not required (training will be provided for the right candidate).
* Typing Speed: Minimum of 40+ WPM with high accuracy.
* Computer Proficiency: Strong overall computer literacy with the ability to quickly learn new software and internal systems.

Key Attributes (Soft Skills)
* Problem-Solving & Empathy:Strong conflict resolution skills with the ability to show empathy to clients under stress.
* Critical Thinking & Creativity:Ability to exercise critical thinking and use creativity to solve logistical hurdles.
* Thrive in Fast-Paced Environments:Highly motivated, adaptable, and capable of managing competing priorities in a fast-paced, highly reactive service environment.
* Attention to Detail:Exceptional organizational skills with a strong focus on accuracy in data entry and tracking.
* Communication Style:Clear, professional, and effective in communication.