63766637690 - Recruiter (Home Healthcare)

Job Description: Recruiter (Home Health Services)

Department:Human Resources / Talent Acquisition

Reports To:Human Resources Manager

Employment Type:Full-Time Independent Contractor

Location:Remote / Offshore (Open exclusively to top talent inSouth Africa)

Working Hours:U.S. Business Hours Aligned (EST/CST)

Objective & Role Overview

TheRecruiteris responsible for driving the full talent acquisition lifecycle—recruiting, screening, interviewing, clearing, and onboarding top-tier CAREGivers for our home care operations.

In this role, you will be the primary driver behind our caregiver talent pipeline, ensuring we recruit, train, and retain a staff of compassionate, high-quality caregivers who deliver exceptional care to elderly clients. You will manage high-volume candidate outreach, conduct competency-based interviews via phone/video, clear background checks, and maintain engaging pre-orientation communication.

High-Payoff Activities (Core Focus Areas)
* Pipeline Ownership:Take full ownership of clearing the applicant tracking system (ATS) candidate pipeline daily by 3:00 PM EST.
* Candidate Outreach Speed:Contact all new applicants within hours of submission to schedule interviews within 1–2 business days.
* Volume Interviewing:Conduct an average of7+ thorough candidate interviews weeklyusing structured, competency-based questions.
* Orientation Yield:Coordinate and confirm attendance to ensure a minimum of9–10 cleared new hiresattend each scheduled Orientation batch.
* Candidate Processing Speed:Ensure all applicant files, background checks, and reference checks are completed within10 business days.
* Culture & Engagement:Create a warm, hospitable, and welcoming virtual environment for all applicants and new hires.

Key Responsibilities & Performance Metrics

1. Applicant Triage & Interviewing
* Answer all employment inquiries in a friendly, professional, and knowledgeable manner.
* Follow strict outreach cadences: Applicants submitting inquiries before 3:00 PM must be called by 4:30 PM the same day; inquiries after 3:00 PM must be contacted by 12:00 PM the next business day.
* Schedule qualified candidates for interviews within the same day or maximum 2 business days out.
* Conduct structured, competency-based virtual interviews to evaluate candidate empathy, reliability, and caregiving aptitude.
* Maintain complete candidate records, interview notes, and status updates within the ATS within 24 hours.

2. Background Vetting, Compliance & Pre-Orientation
* Initiate and review comprehensive criminal background checks, motor vehicle records, and drug screen results according to healthcare regulatory standards.
* Conduct thorough character and professional reference checks for all prospective hires.
* Issue appropriate adverse action and FCRA compliance communications when applicants do not meet hiring criteria.
* Ensure all compliance documentation (Checklists, Assignment Scenarios, Applicant Requirements) is accurate and complete.
* Maintain ongoing engagement with cleared candidates, confirming orientation attendance by Wednesday of the week prior to orientation.
* Provide scheduled attendee lists and availability profiles to the Scheduling/Staffing Department.

3. New Hire Onboarding & Ongoing Engagement
* Build trust during orientation and first-week engagement with new CAREGivers.
* Enter accurate, complete CAREGiver profile records into the operating system on Day 1 of Orientation.
* Promptly respond to CAREGiver inquiries and requests within 3 business hours.
* Maintain a re-engagement list of former CAREGivers who left on good terms, reaching out semi-annually regarding potential return opportunities.
* Research new digital job boards, community referral sources, and virtual job fairs to expand candidate sourcing.

4. General Administrative & Client Care Support
* Answer incoming calls in a warm, professional, and knowledgeable manner, routing calls to appropriate team members.
* Field new client inquiries when needed, log detailed notes in the CRM, and coordinate scheduling with Care Consultants.
* Follow the firm outreach protocol:"VET"(Voicemail, Email, Text) whenever reaching out to candidates, caregivers, or clients.
* Participate in weekly accountability, HR, and team alignment meetings.

Key Workplace Competencies
* Delivering Results:Takes personal responsibility for achieving outcomes; self-motivated, dependable, and organized with established deadlines.
* Customer Service & Empathy:Treats both external clients (seniors/families) and internal clients (CAREGivers) with high care, discretion, and responsiveness.
* Interpersonal Communication:Communicates clearly, persuasively, and empathetically across phone, email, text, and video channels.
* Decisive Judgment:Makes sound hiring and vetting decisions confidently after evaluating background checks, candidate responses, and compliance standards.

Qualifications & Requirements

Required
* Experience:2+ years of experience in r