Virtual Assistant (Operations & Hospitality Support)

Virtual Assistant (Operations & Hospitality Support) — Full-Time (Remote)

Overview

A fast-growing hospitality and services business is seeking a highly organized, proactiveVirtual Assistant (VA)to support day-to-day operations across multiple business lines. The company currently operatestwo boutique hotel properties, adog daycare business with active marketing operations, and is preparing to launch an additional hotel.

This role is critical to ensuring smooth communication, operational consistency, and administrative efficiency across all entities. You will work directly with the owner tostreamline workflows, coordinate teams, and build scalable systems.

This is not a passive support role — the ideal candidate isdetail-oriented, systems-minded, and capable of operating independently across multiple priorities.

Key Responsibilities

1. Executive & Administrative Support
* Manage and prioritize inboxes across multiple businesses
Manage and prioritize inboxes across multiple businesses
* Maintain and coordinate calendars, meetings, and scheduling
Maintain and coordinate calendars, meetings, and scheduling
* Draft and respond to emails on behalf of the owner
Draft and respond to emails on behalf of the owner
* Track tasks, follow-ups, and deadlines across business units
Track tasks, follow-ups, and deadlines across business units

2. Operations Coordination (Hospitality Focus)
* Serve as a central communication hub between property staff and ownership
Serve as a central communication hub between property staff and ownership
* Coordinate schedules and ensure alignment across hotel teams
Coordinate schedules and ensure alignment across hotel teams
* Assist with guest communication workflows and escalation handling
Assist with guest communication workflows and escalation handling
* Monitor operational issues and ensure timely resolution
Monitor operational issues and ensure timely resolution

3. Multi-Business Coordination
* Support operations across:Boutique hotel propertiesDog daycare businessNew property onboarding
Support operations across:
* Boutique hotel properties
Boutique hotel properties
* Dog daycare business
Dog daycare business
* New property onboarding
New property onboarding
* Ensure clear communication and task tracking between teams
Ensure clear communication and task tracking between teams
* Help standardize processes across all businesses
Help standardize processes across all businesses

4. SOP Development & Process Improvement
* Document workflows and create Standard Operating Procedures (SOPs)
Document workflows and create Standard Operating Procedures (SOPs)
* Identify inefficiencies and recommend improvements
Identify inefficiencies and recommend improvements
* Build systems that reduce dependency on the owner
Build systems that reduce dependency on the owner
* Help implement tools to improve operational consistency
Help implement tools to improve operational consistency

5. Staff Communication & Retention Support
* Improve internal communication systems across teams
Improve internal communication systems across teams
* Help establish clear expectations, reporting structures, and accountability
Help establish clear expectations, reporting structures, and accountability
* Assist in onboarding documentation and training materials
Assist in onboarding documentation and training materials
* Support initiatives aimed at reducing staff turnover
Support initiatives aimed at reducing staff turnover

6. Reporting & Performance Tracking
* Prepare weekly reports across all business units
Prepare weekly reports across all business units
* Track KPIs such as occupancy, revenue, staffing, and marketing performance
Track KPIs such as occupancy, revenue, staffing, and marketing performance
* Organize data into clear, actionable summaries for the owner
Organize data into clear, actionable summaries for the owner

7. Social Media & Marketing Support (Dog Daycare)
* Schedule and manage social media content
Schedule and manage social media content
* Coordinate with marketing efforts and campaigns
Coordinate with marketing efforts and campaigns
* Track engagement metrics and assist with reporting
Track engagement metrics and assist with reporting
* Maintain consistency in brand voice and posting schedules
Maintain consistency in brand voice and posting schedules

Required Qualifications
* 3+ years experience as a Virtual Assistant, Operations Coordinator, or similar role
3+ years experience as a Virtual Assistant, Operations Coordinator, or similar role
* Strong organizational and time management skills
Strong organizational and time management skills
* Excellent written and verbal English communication
Excellent written and verbal English communication
* Ability to manage multiple priorities and businesses simultaneously
Ability to manage multiple priorities and businesses simultaneously
* Experience with calendar and inbox management at an executive level
Experience with calendar and inbox mana