Platform Administrator
SharkNinja
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at SharkNinja is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
About UsSharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Role OverviewWe are seeking a motivated and detail-orientedCX DevOps & Platform Administratorto support and maintain our customer experience technology platforms, with a primary focus onSalesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs.This is an ideal opportunity for an early-career professional looking to grow intoCX systems development, integration engineering, or platform architecture, while gaining hands-on experience inDevOps, release management, and CX platform operations.You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements thatPlease mention the word **ECONOMICAL** and tag RMTYyLjIyMC4yMzQuMjY= when applying to show you read the job post completely (#RMTYyLjIyMC4yMzQuMjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Role Overview
We are seeking a motivated and detail-orientedCX DevOps & Platform Administratorto support and maintain our customer experience technology platforms, with a primary focus onSalesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs.
This is an ideal opportunity for an early-career professional looking to grow intoCX systems development, integration engineering, or platform architecture, while gaining hands-on experience inDevOps, release management, and CX platform operations.
You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements thatPlease mention the word **ECONOMICAL** and tag RMTYyLjIyMC4yMzQuMjY= when applying to show you read the job post completely (#RMTYyLjIyMC4yMzQuMjY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About SharkNinja
SharkNinja is a company in the design industry that hires remote workers from South Africa.