Payments & Billing Operations Analyst
Automatiq
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Automatiq is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
The Payments & Billing Operations Analyst plays a key role in managing billing operations, collections, supporting payments processes, and mitigating payment-related discrepancies all while maintaining excellent customer service and compliance with operational standards. The role is a part of the finance team, reporting to the Billing and Collections Manager and involves collaboration with multiple teams to help make system improvements.
Billing & Collections:Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly.Support management to streamline billing and collection processes and improve efficiency, leveraging automation where applicable.Maintain collections systems, including notifications for late payments and tracking mechanisms.Customer Support:Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.Maintain service level agreements (SLA) for response and resolution times.Escalate complex issues requiring higher-level intervention.Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues.Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases.Engage in regular correspondence with sellers regarding outstanding A/RTeam Collaboration & Leadership:Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.Document processes and create standard operating procedures (SOPs) for internal training and operational efficiency.Participate in weekly meetings and bi-weekly 1:1s with management to report progress and address challenges.Coordinate with cross-functional teams, including Accounting, Support, and Loss Mitigation, to resolve escalations and improve processes.
Billing & Collections:
* Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
* Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly.
Perform audits to ensure the accuracy and timeliness of payments; address discrepancies promptly.
* Support management to streamline billing and collection processes and improve efficiency, leveraging automation where applicable.
Support management to streamline billing and collection processes and improve efficiency, leveraging automation where applicable.
* Maintain collections systems, including notifications for late payments and tracking mechanisms.
Maintain collections systems, including notifications for late payments and tracking mechanisms.
Customer Support:Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.Maintain service level agreements (SLA) for response and resolution times.Escalate complex issues requiring higher-level intervention.Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues.Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases.Engage in regular correspondence with sellers regarding outstanding A/RTeam Collaboration & Leadership:Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.Document processes and create standard operating procedures (SOPs) for internal training and operational efficiency.Participate in weekly meetings and bi-weekly 1:1s with management to report progress and address challenges.Coordinate with cross-functional teams, including Accounting, Support, and Loss Mitigation, to resolve escalations and improve processes.
Customer Support:
* Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
* Maintain service level agreements (SLA) for response and resolution times.
Maintain service level agreements (SLA) for response and resolution times.
* Escalate complex issues requiring higher-level intervention.
Escalate complex issues requiring higher-level intervention.
* Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues.
Monitor and document trends in customer inquiries to proactively identify and resolve systemic issues.
* Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases.
Conduct weekly follow-ups with marketplaces regarding outstanding credits or unresolved cases.
* Engage in regular correspondence with sellers regarding outstanding A/R
Engage in regular correspondence with sellers regarding outstanding A/R
Team Collaboration & Leadership:Provide supp
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Automatiq
Automatiq is a company in the analyst industry that hires remote workers from South Africa.