Patient Intake Coordinator
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Patient Intake Coordinator
Location: Remote (LATAM or South Africa, working US Central hours)Compensation:
* LATAM: USD $1,250 to $1,450 per month(Depending on experience)
* South Africa: USD $1,350 to $1,600 per month (Depending on experience)
Industry: Healthcare / Medical PracticeSchedule: Monday through Friday, 8:00 AM to 5:30 PM Central Time (Chicago) with one 45 minute break
About the Company
Our client is a high volume private medical practice specializing in Rheumatology, Infusion Therapy, and Sports Medicine. The practice manages complex patient cases and a significant daily call volume.
Because of the nature of the work, the team operates with a high level of structure, accountability, and responsiveness. Operational reliability and strong patient communication are essential to maintaining the quality of care and efficiency of the clinic.
Role Overview
The Patient Intake Coordinator is responsible for managing new patient inquiries, scheduling evaluations, coordinating medical records, and supporting patient onboarding.
This role is often the first point of contact for prospective patients, making professionalism, empathy, and clear communication critical. The coordinator must be organized, responsive, and comfortable managing a high volume of calls and administrative tasks throughout the day.
This role is best suited for someone who thrives in a structured environment and can maintain consistent availability during business hours while supporting a busy clinical team.
Key Responsibilities
Answer inbound calls from prospective patients
Schedule new patient evaluations accurately and efficiently
Return missed calls the same day
Convert inbound inquiries into scheduled patient appointments
Manage and update lead pipelines in Zoho CRM
Respond promptly to email and digital patient inquiries
Request and track medical records for new patients
Ensure patient records are organized prior to scheduled visits
Assist patients with connecting to telehealth appointments when needed
Accurately log patient payments within the ledger system
Communicate scheduling conflicts or operational issues to leadership quickly
Required Hard Skills
Minimum six months of experience working in a healthcare office or medical administrative environment
Experience with patient scheduling, intake coordination, or medical office operations
Proficiency with Google Workspace including Docs, Sheets, and Chat
Strong ability to multitask while managing calls, scheduling, and documentation
Comfort working with CRM systems such as Zoho or similar platforms
Ability to organize and track patient documentation and medical records
Soft Skills
Clear and professional verbal communication
Strong attention to detail
Reliable and responsive during working hours
Ability to work independently in a remote environment
Strong organizational and time management skills
Comfort working in a structured, high accountability environment
Technical Requirements
* Stable high speed internet connection
* Quiet and professional home workspace
* Computer capable of running multiple programs simultaneously
* Two working monitors required
* Backup internet and power supply strongly preferred
Strict Availability Requirements
This is a full time role that requires full availability during business hours.
Employees must be actively online and working from 8:00 AM to 5:30 PM Central Time Monday through Friday.
A single 45 minute break is permitted during the workday.
This role cannot be performed while managing another job or outside commitments during scheduled hours.
If availability becomes inconsistent after hiring, employment may be terminated.
Candidates should only apply if they can fully commit to the listed schedule.
Performance Metrics
The success of this role is measured through the following operational benchmarks:
At least 80 percent of new patient calls answered on the first attempt
100 percent of missed calls returned the same day
All email inquiries answered within one hour during business hours
At least 50 percent conversion rate from inquiry to scheduled appointment
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 588 open positions on Hirezar. View all Somewhere jobs →