Operations & Customer Support Coordinator
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Operations & Customer Support Coordinator
Location:Remote (LATAM or South Africa)
Work Hours:Monday – Friday, 8:00 AM – 5:00 PM CST
Timeline:Starting early April
Employment Type:Full-Time
The Mission
We are seeking a highly organized and proactiveOperations & Customer Support Coordinatorto serve as a central point of contact for our customers and internal teams. This is a dynamic, "VA-style" administrative role that bridges the gap between front-end customer service and back-end operational logistics.
You will be responsible for ensuring our customers feel heard, our 20+ installers stay on schedule, and our inventory data remains flawless. We have well-established process guides (Scribe) ready for you to plug into, and we are looking for someone who can master these workflows and grow with the company.
Key Responsibilities
1. Customer Experience & Communication (Primary)
* Inquiry Management:Act as the primary point of contact for 10–20 daily customer emails. You will be the "problem solver," addressing requests ranging from scheduling updates to inventory questions.
* Installer Scheduling:Coordinate and manage the daily schedules for a team of 20+ installers, ensuring efficient routing and timely service.
2. Financial & Sales Administration
* Invoicing:Lead the twice-monthly creation and submission of invoices to ensure consistent cash flow.
* Reporting:Generate monthly sales tax reports and various sales performance reports for leadership.
3. Inventory & Operations Management
* Inventory Analysis:Conduct regular analysis and create "missing inventory" reports to prevent stockouts.
* Agent Support:Update online inventory systems for our agents to ensure they have real-time, accurate data.
* Back-End Support:Look through orders and reconcile data within our internal systems to maintain operational integrity.
Who You Are
* Service-Oriented:You enjoy helping people and thrive in a customer-facing role where "solving the request" is the top priority.
* Detail-Obsessed:Whether it’s an invoice or a tax report, you understand that accuracy is non-negotiable.
* Aptitude-Driven:You are a quick learner who can follow established Scribe guides, but you are also eager to take on more responsibility as you master the role.
* Time-Zone Aligned:You are based in LATAM or South Africa and are comfortable working a full US Central Standard Time (CST) shift.
Qualifications & Skills
* Proven experience in a Virtual Assistant, Operations, or Customer Service role.
* Excellent written and verbal English communication skills.
* Strong proficiency in digital tools (experience with scheduling software, inventory management systems, and basic financial reporting is a plus).
* Ability to work independently and manage a high volume of varied tasks without letting details slip.
Why Join Us?
We value our team and aim to build this role around your specific aptitudes and interests over time. You’ll be entering a structured environment with clear guides to set you up for success from day one.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 608 open positions on Hirezar. View all Somewhere jobs →