Operations Assistant
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R42,550 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
______________________________________________________________________
Role: Operations Associate
Priority Location: South Africa and Latin America
Working Hours: 9AM - 5PM (Mon - Fri) EST
Salary Range: $1,500 - $2,300 USD per month(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract:Independent Contractor
Type of job:Remote
About the Role:
My client is a fast-growing medicolegal company that connects law firms and insurers with medical experts for high-quality medical expert testimony (e.g. independent / compulsory medical exams, record reviews). We handle the operational coordination so physicians can focus on the medical work while law firms and insurers receive reliable, high-quality expert testimony.
We are seeking a highly organizedOperations Associateto support the day-to-day coordination of cases. You will serve as the operational bridge between law firms, insurers, and physicians—supporting a range of operational responsibilities such as scheduling coordination, case tracking, client communication, and invoicing processes, with responsibilities evolving as the company grows.
This role offers significant opportunity to grow with the company, take on increasing responsibility, and help build scalable operational processes.
Key Responsibilities:
* Manage day-to-day operations including case management, inbox oversight, and client communication, ensuring inquiries are handled promptly and cases move smoothly through the process.
* Handle inbox management and act as the first point of contact for client inquiries.
* Coordinate calendars between medical experts and clients effectively.
* Utilize the internal CRM platform for case tracking and management.
* Assist in invoicing processes using tools like Stripe.
* Provide high-level customer service to ensure client satisfaction.
* Assist with improving operational workflows as the company scales.
Required Skills and Qualifications:
* Polished, professional, and client-facing presence with excellent English communication skills
* Experience in administrative support, preferably within a legal or medical context.
* Experience working with online tools and SaaS platforms, with the ability to quickly learn and adapt to new systems.
* Proven ability to manage multiple tasks and prioritize effectively.
* Detailed-oriented, organized and responsive during working hours
* Strong problem-solving mindset and willingness to take initiative
Preferred Skills & Qualifications:
* Administrative, operations, or coordination experience
* Experience supporting legal, healthcare, or professional services teams
* Background as a legal assistant, paralegal, or medical administrative assistant
* Familiarity with medical terminology and legal processes
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 593 open positions on Hirezar. View all Somewhere jobs →