🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

* Monitor and triage incoming help desk requests.
* Log and track IT tickets to ensure timely follow-up and resolution.
* Handle basic IT tickets – printer setup, onboarding/offboarding
* Coordinate between employees and internal or outsourced IT support providers.
* Follow up on open tickets and escalate urgent issues when necessary.
* Maintain documentation of recurring issues and resolutions.
* Call and coordinate with technology vendors for technical support or service inquiries.
* Communicate with internet service providers to set up, modify, or troubleshoot services.
* Schedule service appointments for new office setups or remote employee installations.
* Maintain vendor contact lists and service agreements.
* Compare vendor pricing and assist with renewal tracking.
* Order laptops, phones, monitors, and other technology equipment for new hires and replacements.
* Coordinate shipping logistics for remote employees (both domestic and international).
* Track inventory of devices and maintain asset records.
* Assist with device returns during offboarding.
* Ensure devices are configured or delivered according to company standards (via IT vendor coordination).
* Maintain organized documentation of hardware, software licenses, and subscriptions.
* Track renewal dates for software tools and escalate upcoming deadlines.
* Support budgeting documentation for IT-related expenses.
* Assist executives with basic technology coordination (e.g., device upgrades, travel tech needs).
* 2+ years of administrative experience (technology or operations support preferred).
* Comfortable communicating with technical vendors and service providers.
* Strong organizational skills with attention to detail.
* Excellent written and verbal English communication.
* Proficient with Google Workspace or Microsoft Office.
* Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, etc.) is a plus.
* Ability to work across time zones and prioritize urgent requests.
* Highly reliable, proactive, and solutions-oriented.
* Help desk tickets are tracked and resolved efficiently.
* Employees receive equipment on time with minimal friction.
* Vendor relationships are well-managed and responsive.
* Internet and tech services are set up without delays.
* Executives experience smooth, uninterrupted technology support.
* Fully remote opportunity
* Exposure to IT operations and vendor management
* Collaborative team environment

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 588 open positions on Hirezar. View all Somewhere jobs →