Inbound Sales (4)

We're Hiring: Inbound sales

Location:

Remote – Open to candidates in South Africa only

Schedule:

9:00 AM-5:00 PM EST Monday-Friday during training. (Your schedule post-training will vary weekly and you’ll be required to work some weekends)

Compensation:

$1,000 USD/month. (With performance incentives + on-target earnings you can reach up to $1,600 USD/month)

Type:

Independent Contractor

Job Summary:

The Inbound sales agent is responsible for converting inbound customer inquiries into confirmed rentals while delivering a friendly, professional, and seamless customer experience. This role is the first step and one of the most important drivers of our growth. It is designed for someone who thrives in customer-facing conversations, enjoys consultative sales, and can balance rapport-building with hitting clear performance targets. Success in this role comes from consistency, attention to detail, and a motivated, team-oriented mindset.

Key Responsibilities:

Sales and Conversion

● Handle inbound inquiries (phone, email, chat) and convert them into booked rentals.

● Proactively follow up with missed calls, abandoned bookings, and open leads.

● Present our value proposition clearly and confidently to potential customers.

Customer Experience

● Guide customers through the full move-in process, from inquiry to confirmed rental.

● Explain pricing, promotions, deposits, policies accurately and transparently.

● Demonstrate detailed knowledge of each facility’s layout, access process, and key policies.

● Support existing customers with billing, account, or service related issues

Systems and Tools

● Log all customer interactions, inquiries, and outcomes in the CRM and company systems.

● Stay current on facility layouts, site-level changes, SOPs, and promotions.

● Collaborate with the sales team to refine scripts, tools, and best practices.

● Consistently deliver excellent customer service while maintaining a strong sales focus

Qualifications:

● 2+ years of experience in sales, appointment setting, or a similar phone-based role

● Proven ability to convert inbound leads into sales using consultative techniques

● Clear and confident english communication skills, both verbal and written

● Strong organizational skills with the ability to manage multiple inquiries at once

● Self-motivated, goal-oriented, and able to work independently in a remote environment.

● Comfortable using CRMs, cloud-based tools, and call-logging systems.

Preferred Experience:

● Background in self-storage, property rental, hospitality, or related industries.

● Experience with remote sales or customer service teams.

● Familiarity with following SOP-driven processes and working in a structured environment.

● Demonstrated success in upselling, handling objections, and exceeding sales targets