🇿🇦 Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R22,200 – R27,750 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Job Title:Customer service representativeLocation:Remote from South Africa 🌍Position Type:Full-timeSalary:$1,500 USD/month💸Working hours:Our business hours are 7am-7:30pm Monday-Friday and 8-3pm Saturdays US Central Time. Candidates would be asked to work within those hours.🕘

About the CompanyWe are an industry leader in pest control services, dedicated to providing effective and eco-friendly solutions for residential and commercial clients. With a strong commitment to customer satisfaction, professionalism, and innovation, we aim to create safer, healthier environments for all.

Position SummaryThe Customer Service position plays a critical role in delivering an exceptional customer experience while supporting sales growth, retention, routing efficiency, and operational excellence. This position requires a deep understanding of our pest control services and strong customer communication skills🚀
* Responds to a high volume of incoming calls, emails, and online inquiries and provides solutions to complex issues in a timely and professional manner.
* Answers billing, account-related, and service questions while scheduling services accurately.
* Performs follow-up with customers via phone, text, and email to ensure needs are met.
* Assists with responding to Technician Chat messages and Account Alerts.
* Upsells add-on services to both new and existing customers.
* Continuously pursues pest and rodent knowledge to better serve customers and support sales conversations.
* Schedules services and maintains and organizes routes to achieve the lowest possible drive time and optimal drive scores.
* Coordinates with fellow team mates to balance workloads and provide cross-coverage.
* Assists with maintaining accurate customer data across systems.
* Manages bi-weekly collections by contacting customers with outstanding balances via phone, email, and text.
* Performs a variety of additional tasks as assigned to support team success and operational efficiency.

Key Requirements
* Excellent English proficiency; C1 level preferred 🌟.
* Minimum typing speed of 40 WPM for efficient communication.
* Familiarity with CRM tools and customer management software.
* Proven experience in customer service roles with a sales component, preferably for USA-based companies.
* Strong organizational, communication, and problem-solving skills 🗣️💼.
* A proactive, self-motivated approach with a passion for helping clients and achieving results 💪.
Are you ready to take charge of the sales process and build lasting client relationships?Apply nowand take your career to the next level with us! 🌟(Please remember to have ready your video introduction so we can speed up the process!)

Tips for South African Applicants

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Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

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Salary in Context

At R22,200/month, this role is on par with the average South African remote salary. The USD equivalent ($1,200/mo) benefits from the favourable exchange rate.

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Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

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Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 593 open positions on Hirezar. View all Somewhere jobs →