Client Support Specialist
Clipboard Health
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Clipboard Health is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
About the Role
This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.No specific degree required.
Success Factors
* Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
* Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
* Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
* High Accountability – We value people who hold themselves to high standards and consistently deliver results.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
* This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
* Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
* Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
* Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
* Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
* Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
* Uphold ourvaluessuch as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Uphold ourvaluessuch as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard Health?
* 100% Remote – Always. Work from anywhere in the world.
100% Remote – Always. Work from anywhere in the world.
* Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
* A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
* Opportunity to make a significant impact with our workplace customers
Opportunity to make a significant impact with our workplace customers
Hiring Process
* Application
Application
* Case Study
Case Study
* Interview with Hiring Manager
Interview with Hiring Manager
* Executive Interview
Executive Interview
* Offer
Offer
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Clipboard Health
Clipboard Health is a company in the Customer Service industry that hires remote workers from South Africa.