Claims & Operations Coordinator
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R18,500 – R24,050 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Position:Claims & Operations Coordinator – Property Restoration
Location: RemoteSchedule: Full-time, with required 7:00 am UK start
Overview:We are a specialist London-based cleaning and property restoration company working with leading insurers, loss adjusters, and high-net-worth clients following fire, flood, and biohazard incidents.
Due to continued growth, we are seeking a highly organised administrator to support the end-to-end management of cleaning work, restoration claims, and operational job delivery.
Role OverviewThis is a fast-paced, hands-on role combiningadministrative responsibilities, client communication, and operational coordination.The successful candidate will play a key role in ensuringclaims and jobs are managed efficientlyfrom instruction through tocompletion and invoicing.
Key Responsibilities
* Manage end-to-end claim progression
Manage end-to-end claim progression
* Liaise with insurers, loss adjusters, and clients
Liaise with insurers, loss adjusters, and clients
* Coordinate and schedule field teams
Coordinate and schedule field teams
* Oversee operational job delivery to ensure smooth execution
Oversee operational job delivery to ensure smooth execution
* Ensure all work is completed accurately and within service level agreements (SLAs)
Ensure all work is completed accurately and within service level agreements (SLAs)
* Maintain clear and professional client communication
Maintain clear and professional client communication
* Support administrative processes related to claims and job tracking
Support administrative processes related to claims and job tracking
* Work closely with management, remote admin teams, and field technicians
Work closely with management, remote admin teams, and field technicians
* Ensure workflows run efficiently from initial instruction through to completion and invoicing
Ensure workflows run efficiently from initial instruction through to completion and invoicing
Requirements
* Strong attention to detail
Strong attention to detail
* Excellent communication skills
Excellent communication skills
* Ability to manage multiple live jobs simultaneously
Ability to manage multiple live jobs simultaneously
* Ability to maintain high service standards in a fast-paced environment
Ability to maintain high service standards in a fast-paced environment
* Highly organised and efficient working style
Highly organised and efficient working style
Experience & Skills
* Experience in service-based operations
Experience in service-based operations
* Comfortable working in a high-volume and fast paced environment
Comfortable working in a high-volume and fast paced environment
* Proficiency with:Claims systemsSpreadsheets (e.g. Excel)Job management software
Proficiency with:
* Claims systems
Claims systems
* Spreadsheets (e.g. Excel)
Spreadsheets (e.g. Excel)
* Job management software
Job management software
Work Environment
* Fast-paced and high-volume
Fast-paced and high-volume
* Requires aproactive, organised, and quick-workingindividual
Requires aproactive, organised, and quick-workingindividual
* Collaborative work with management, remote teams, and field technicians
Collaborative work with management, remote teams, and field technicians
This role is ideal for someone who thrives in a dynamic environment and enjoys balancing administrative tasks withoperational coordination.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R18,500/month, this role is on par with the average South African remote salary. The USD equivalent ($1,000/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 608 open positions on Hirezar. View all Somewhere jobs →