Call Centre Manager
Huzzle
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Huzzle is open to applicants from South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
We're hiring a Client Success Agent (Call Center Operations & Analytics) for a fully remote role supporting multiple call center clients.
This position blends client success, operations management, and data analytics, making it ideal for someone who thrives in performance-driven environments. You'll act as a key liaison between clients and internal teams - helping onboard new clients, monitor performance metrics, and implement data-backed improvements.
* Call Center Management & Performance (Primary Focus)
* Monitor, collect, and interpret call center KPIs (conversion rates, AHT, QA scores, etc.)
* Analyse performance trends, identify gaps, and recommend improvements
* Support strategic planning aligned with client goals
* Assist in workforce planning, scheduling, and headcount optimisation
* Implement quality assurance and operational best practices
* Client Onboarding & Technical Setup
* Lead onboarding processes to ensure smooth client transitions
* Set up CRM systems, dialers, and workflows for new clients
* Support kickoff meetings and define measurable success metrics
* Serve as the primary point of contact for client queries
* Operational Excellence
* Maintain accurate and organised client documentation
* Collaborate with internal teams to ensure seamless delivery
* Provide clear, professional updates and recommendations to clients
* Deliver a consistent, high-quality client experience
* Proven experience in call center operations, BPO management, or workforce management
* Background in client success, account management, or customer support roles
* Hands-on experience working with performance metrics and operational data
Skills
* Data Analytics: Advanced Microsoft Excel skills (pivot tables, reporting, trend analysis)
* Communication: Strong verbal and written English skills (client-facing role)
* Organisation: Ability to manage multiple clients and workflows simultaneously
* Problem-Solving: Analytical thinker with a proactive, solution-oriented mindset
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Huzzle
Huzzle is a company in the manager industry that hires remote workers from South Africa. They currently have 2 open positions on Hirezar. View all Huzzle jobs →