Billing Coordinator

Billing Coordinator (Managed Services Provider – MSP)

Location:RemoteEmployment Type:Full-TimeReports To:Chief Revenue Officer (CRO)Department:Revenue Operations / Finance

About the Role

We are seeking a detail-oriented and process-drivenBilling Coordinatorto support the revenue operations of a growing Managed Services Provider (MSP).

This role is critical to ensuringbilling accuracy, subscription alignment, and contract integrityacross managed services, licensing, and project-based work.

You will operate at the intersection ofPSA systems, vendor platforms, and customer billing, ensuring that all services delivered are accurately captured, reconciled, and invoiced.

This is not a basic billing role — it requires someone who understandsMSP billing complexity, recurring revenue models, and how operational data translates into revenue.

What You’ll Own

1. Billing & Subscription Reconciliation
* Perform monthly reconciliation of:Managed services (MRR) contractsLicensing subscriptions (e.g., Microsoft 365, security tools)User and device counts across accounts
Perform monthly reconciliation of:
* Managed services (MRR) contracts
Managed services (MRR) contracts
* Licensing subscriptions (e.g., Microsoft 365, security tools)
Licensing subscriptions (e.g., Microsoft 365, security tools)
* User and device counts across accounts
User and device counts across accounts
* Validate billing accuracy across:PSA systemsVendor portalsCustomer invoices
Validate billing accuracy across:
* PSA systems
PSA systems
* Vendor portals
Vendor portals
* Customer invoices
Customer invoices
* Identify discrepancies and ensure alignment across all systems
Identify discrepancies and ensure alignment across all systems

2. PSA Contract Management
* Build, update, and maintain service contracts within the PSA platform
Build, update, and maintain service contracts within the PSA platform
* Ensure accurate configuration of:Recurring billing rulesPer-user / per-device pricing modelsService bundles and add-ons
Ensure accurate configuration of:
* Recurring billing rules
Recurring billing rules
* Per-user / per-device pricing models
Per-user / per-device pricing models
* Service bundles and add-ons
Service bundles and add-ons
* Manage ongoing updates, including:User count changesLicensing adjustmentsContract modifications
Manage ongoing updates, including:
* User count changes
User count changes
* Licensing adjustments
Licensing adjustments
* Contract modifications
Contract modifications

3. Time Entry & Ticket Billing Review
* Review technician time entries for:AccuracyCompletenessProper billable classification
Review technician time entries for:
* Accuracy
Accuracy
* Completeness
Completeness
* Proper billable classification
Proper billable classification
* Ensure correct linkage between:Tickets and contractsProject work and invoicesTime & materials billing
Ensure correct linkage between:
* Tickets and contracts
Tickets and contracts
* Project work and invoices
Project work and invoices
* Time & materials billing
Time & materials billing
* Collaborate with service teams to resolve discrepancies and missing data
Collaborate with service teams to resolve discrepancies and missing data

4. Customer Billing Support
* Serve as a point of contact for customer billing inquiries
Serve as a point of contact for customer billing inquiries
* Respond to questions related to:InvoicesSubscription changesContract adjustments
Respond to questions related to:
* Invoices
Invoices
* Subscription changes
Subscription changes
* Contract adjustments
Contract adjustments
* Process requests such as:User additions/removalsLicense updatesService upgrades or downgrades
Process requests such as:
* User additions/removals
User additions/removals
* License updates
License updates
* Service upgrades or downgrades
Service upgrades or downgrades
* Maintain clear, professional communication with clients
Maintain clear, professional communication with clients

5. Documentation & Reporting
* Maintain and improve internal billing documentation and SOPs
Maintain and improve internal billing documentation and SOPs
* Support reporting across:MRR reconciliationSubscription trackingContract accuracy and changes
Support reporting across:
* MRR reconciliation
MRR reconciliation
* Subscription tracking
Subscription tracking
* Contract accuracy and changes
Contract accuracy and changes
* Assist in identifying trends and recurring billing issues
Assist in identifying trends and recurring billing issues

What We’re Looking For

This role requires someone who ishighly detail-oriented, process-driven, and comfortable working across multiple systems.

You should understand that small billing errors can scale quickly in an MSP environment — and take ownership of preventing them.

Required Qualifications
* 3+ years of experience inbilling, revenue operations, or finance
3+ years of experience inbilling, revenue operations, or finance
* Experience working with aManaged Services Prov