Administrative Assistant
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R32,375 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Role:Administrative Assistant / Virtual AssistantPriority Location:South Africa (SA) or Latin America (LATAM)Working Hours:8:00 AM – 5:00 PM / 9:00 AM – 5:00 PM MST (Arizona Time)Type of contract:Independent ContractorType of job:RemoteSalary:$1500 - $1700
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.
About the Company
This organization is a leading, mid-sized mental health group practice dedicated to providing compassionate, high-quality care. Operating across multiple physical locations and via telehealth, the practice supports a team of approximately 20 therapists, including licensed clinicians and interns. Known for being one of the largest providers in its region, the practice prides itself on creating a warm, supportive environment for both its staff and the clients it serves.
About the Role
As the primary point of contact, you will serve as the "human connection" for individuals seeking mental health support. This is a mission-critical position where empathy meets efficiency. The goal of this hire is to ensure no inbound call goes unanswered and that every prospective client is guided through the intake process with warmth and professionalism. You will be a vital part of an administrative team that allows clinicians to focus entirely on patient care.
Key Responsibilities
* High-Touch Client Intake:Answer all inbound calls promptly during U.S. business hours; guide prospective clients through the initial intake process and schedule sessions across a team of 20+ therapists.
* Operational Support:Manage backend scheduling and patient setup within the practice management software.
* Patient Communications:Serve as the lead on client inquiries regarding billing, medical records requests, and general questions.
* Therapist Liaison:Assist the clinical team with administrative tasks, software troubleshooting, and internal documentation needs.
* Project Assistance:Support the leadership team with ad-hoc operational projects to improve practice efficiency.
Qualifications & Skills
Hard Skills:
* Bilingual Proficiency:Exceptionally strong verbal and writtenEnglish(Native-level or heightened proficiency required).
* Tech Savvy:Proficiency inG-Suite,CRMs, and practice management software.
* Telephony Systems:Experience with web-based phone systems (e.g.,3CX, RingCentral).
* Healthcare Experience:Prior experience in medical/mental health intake or billing is highly preferred.
Soft Skills:
* Compassionate Presence:Ability to provide a warm, empathetic experience for callers in potentially sensitive situations.
* Confident Autonomy:A self-starter who can troubleshoot in real-time and take initiative without constant supervision.
* Balanced Communication:Professional and persuasive enough to get clients scheduled without appearing "salesy."
* Extreme Reliability:A "rock" for the team who thrives on consistency and being available during core business hours.
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 622 open positions on Hirezar. View all Somewhere jobs →