Account Manager
Somewhere
🇿🇦 Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere is open to applicants from South Africa. The estimated monthly salary is R27,750 – R37,000 ZAR. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Account Manager (B2B Client Retention)
Location:RemoteEmployment Type:Full-Time ContractorWorking Hours:EST or PST (flexible alignment with North American clients)Compensation:Competitive base salary + variable compensation
About the Role
We are seeking proactive, relationship-drivenAccount Managersto support and grow our portfolio of B2B travel partners across North America.
This isnot a new business / hunter role— your primary focus will beretention, relationship management, and revenue expansion within existing accounts. You will serve as the main point of contact for agency partners, ensuring a high-quality experience while identifying opportunities to drive repeat bookings.
This role is ideal for someone who thrives in a fast-paced, client-facing environment and understands the dynamics of aB2B sales cycle.
Key Responsibilities
Client Relationship Management
* Manage and nurture relationships with existing B2B travel partners (agencies, resellers, etc.)
Manage and nurture relationships with existing B2B travel partners (agencies, resellers, etc.)
* Serve as the primary point of contact for day-to-day communication
Serve as the primary point of contact for day-to-day communication
* Build strong rapport through consistent, proactive engagement
Build strong rapport through consistent, proactive engagement
Revenue Retention & Expansion
* Drive repeat bookings through outbound calls and email outreach
Drive repeat bookings through outbound calls and email outreach
* Identify upsell and cross-sell opportunities within existing accounts
Identify upsell and cross-sell opportunities within existing accounts
* Monitor account performance and take action to improve engagement
Monitor account performance and take action to improve engagement
Communication & Outreach
* Conduct regular check-ins with partners via phone and email
Conduct regular check-ins with partners via phone and email
* Respond promptly to inquiries, requests, and issues
Respond promptly to inquiries, requests, and issues
* Maintain a high-touch, service-oriented communication style
Maintain a high-touch, service-oriented communication style
Pipeline & Activity Management
* Track all partner interactions and opportunities in CRM systems
Track all partner interactions and opportunities in CRM systems
* Maintain organized records of account activity and performance
Maintain organized records of account activity and performance
* Meet activity and revenue targets consistently
Meet activity and revenue targets consistently
What We’re Looking For
Experience
* 2+ years inAccount Management, Customer Success, or B2B Sales
2+ years inAccount Management, Customer Success, or B2B Sales
* Experience working withNorth American clients (US/Canada)strongly preferred
Experience working withNorth American clients (US/Canada)strongly preferred
* Background intravel, hospitality, or tourismis a plus
Background intravel, hospitality, or tourismis a plus
Skills
* Strong understanding of theB2B sales cycle and retention strategies
Strong understanding of theB2B sales cycle and retention strategies
* Excellent verbal and written English communication
Excellent verbal and written English communication
* Confident in outbound outreach (calls + email)
Confident in outbound outreach (calls + email)
* Highly organized with strong follow-up discipline
Highly organized with strong follow-up discipline
Traits
* Relationship-first mindset (farmer vs. hunter mentality)
Relationship-first mindset (farmer vs. hunter mentality)
* Proactive and self-motivated in a remote environment
Proactive and self-motivated in a remote environment
* Results-driven with a focus on revenue retention
Results-driven with a focus on revenue retention
* Comfortable managing multiple accounts simultaneously
Comfortable managing multiple accounts simultaneously
Success Metrics
* Client retention rate
Client retention rate
* Repeat booking volume
Repeat booking volume
* Revenue growth within assigned accounts
Revenue growth within assigned accounts
* Outreach activity (calls/emails)
Outreach activity (calls/emails)
* Client satisfaction / responsiveness
Client satisfaction / responsiveness
Why Join
* Fully remote, globally distributed team
Fully remote, globally distributed team
* Established North American client base
Established North American client base
* Clear performance-driven upside through variable compensation
Clear performance-driven upside through variable compensation
* Opportunity to grow within a scaling travel organization
Opportunity to grow within a scaling travel organization
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
At R27,750/month, this role is on par with the average South African remote salary. The USD equivalent ($1,500/mo) benefits from the favourable exchange rate.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 600 open positions on Hirezar. View all Somewhere jobs →