Position : Virtual Assistant (Operations & Customer Support)

Work Hours coverage :
* Friday: 3pm-11pm EST - 8 hours
* Saturday: 10am-10pm EST --> 12 hours
* Sunday: 10am-10pm EST --> 12 hours
* Then depending on what you prefer which other day you work between Mon-Thurs
* For the customer support portion of the role (answering phones, texts, emails) we anticipate you receiving 3-5 calls a day, ~10 texts a day, and ~5 emails a day
* For the photo editing portion of the role we anticipate you editing 30 photos a day, each of which should take <2 minutes to edit
Pay Range : 1,000-1,500USD/month (varies based on skill set and experience level)

Location of Search : Philippines/SA

Work Location : REMOTE

Type of Contract : Independent Contractor

Company/Client Overview:

Our client is an online marketplace for buying and selling equipment. We are looking for a reliable and detail-oriented Virtual Assistant to join our operations team. Your primary responsibility will be ensuring our marketplace listings are high-quality and secure by "cleaning" listing photos on the weekends. This is a critical role to prevent platform disintermediation and maintain the professional look of our brand. You will work closely with our existing full-time VA.

Duties and Responsibilities:
* Photo Content Moderation: Review and "clean" equipment listing photos uploaded by users. This involves removing identifiable objects, names, or logos (e.g., city department names on vehicles) to protect seller privacy and platform integrity.
Photo Content Moderation: Review and "clean" equipment listing photos uploaded by users. This involves removing identifiable objects, names, or logos (e.g., city department names on vehicles) to protect seller privacy and platform integrity.
* Listing Quality Control: Ensure all weekend listings meet brand standards before they go live.
Listing Quality Control: Ensure all weekend listings meet brand standards before they go live.
* Operational Support: Partner with the existing operations team during the week (Monday–Wednesday or Wednesday–Friday) to assist with administrative tasks, photo editing backlogs, or general data management.
Operational Support: Partner with the existing operations team during the week (Monday–Wednesday or Wednesday–Friday) to assist with administrative tasks, photo editing backlogs, or general data management.
* Customer Support (Potential): Depending on scope, assisting with weekend customer inquiries and maintaining high responsiveness during Eastern Standard Time (EST) hours.
Customer Support (Potential): Depending on scope, assisting with weekend customer inquiries and maintaining high responsiveness during Eastern Standard Time (EST) hours.

Requirements

Language requirement: Excellent English Communication Skills

Education: Bachelor's Degree (ideally)

Experience: 3+ years of related experience in a Virtual Assistant, Content Moderation, or Administrative role.
* Technical Savvy: While professional photography experience is not required, you must be comfortable using basic photo editing tools to remove text or objects from images.
Technical Savvy: While professional photography experience is not required, you must be comfortable using basic photo editing tools to remove text or objects from images.
* Reliability: Must be strictly available to work Saturdays and Sundays. We prioritize candidates who are highly responsive and maintain a strong work ethic while working remotely.
Reliability: Must be strictly available to work Saturdays and Sundays. We prioritize candidates who are highly responsive and maintain a strong work ethic while working remotely.
* Communication: Strong English proficiency (written and verbal). You will need to coordinate effectively with the US-based leadership team.
Communication: Strong English proficiency (written and verbal). You will need to coordinate effectively with the US-based leadership team.
* Adaptability: Willingness to learn new tasks and take on additional administrative scope as the role evolves.
Adaptability: Willingness to learn new tasks and take on additional administrative scope as the role evolves.
* familiarity with US BPO/remote work standards is a plus
familiarity with US BPO/remote work standards is a plus
* Experience with basic content creation or e-commerce marketplace operations preferred
Experience with basic content creation or e-commerce marketplace operations preferred