Hirezar Summary for South African Applicants

This fully remote full time position at Raenest Business is open worldwide, so South Africans can apply. This role is suited for junior-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues.

Key Responsibilities:
* Provide technical support to customers via phone, email, and chat
* Troubleshoot and diagnose hardware and software issues
* Identify and escalate priority issues to appropriate teams
* Follow up with customers to ensure issues are resolved and provide feedback to improve the support process
* Maintain accurate records of customer interactions and resolutions in the ticketing system
* Provide training to customers on new products and software updates
* Collaborate with internal teams to resolve technical issues and improve product offerings
* Continuously improve technical knowledge and stay up-to-date with new technology and software releases
* 2+ years of experience in technical support or related field
* Excellent communication skills, both written and verbal
* Strong problem-solving and troubleshooting skills
* Ability to work well in a team environment
* Experience with ticketing systems and remote support tools
* Familiarity with Windows and Mac operating systems
* Basic understanding of networking protocols and concepts
* Knowledge of javascript and React js
* SQL and database query language experience

🔝 Remote friendly

👩🏻‍⚕️ Health Insurance

🎓Training Budget

😎 Team building events

🤩 Growth Opportunities

💰Paid Time Off

Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing.

Originally posted onHimalayas

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Raenest Business

Raenest Business is a company in the Customer Service industry that hires remote workers from South Africa.