Position: Technical Project Coordinator I (TPC I)

Work Hours (Client):9:00am - 5:00pm EST

Pay Range:$1500 - $2000

Location of Search: LatAm (Primary) and South Africa

Work Location: REMOTE

Role Summary

The Technical Project Coordinator I (TPC I) is expected to coordinate work confidently while possessing enough technical grounding to understand what is being built, how it should be executed, and where risks may exist.

This is not a technician role and not a dispatcher role. You will not be performing onsite installs. You will be responsible for translating technical scope into clear execution, coordinating field technicians, and ensuring work is completed correctly, efficiently, and documented properly.

This role is designed for someone who understands the fundamentals of low-voltage and networking environments and can communicate effectively with technicians, customers, and internal stakeholders.

Core Responsibilities

Project & Service Request Ownership
* Own assigned service requests and work orders from intake through close-out under defined guardrails.
* Review incoming scope for clarity and technical feasibility before work is scheduled.
* Identify missing information or technical gaps early and escalate with proposed solutions.
Technical Coordination
* Serve as the technical point of contact for onsite technicians during execution.
* Translate customer requirements into clear technician instructions.
* Validate that proposed solutions align with basic cabling and network best practices.
* Review technician feedback, photos, and documentation for completeness and technical accuracy.
Stakeholder Communication
* Communicate clearly with customers, subcontractors, vendors, and internal team members.
* Set expectations with onsite technicians regarding scope, deliverables, and documentation.
* Provide professional, technically accurate written updates to customers and internal teams.
Documentation & Quality Control
* Ensure all work orders include accurate technical notes, diagrams, photos, and close-out documentation.
* Review basic floor plans and mark or interpret low-voltage pathways and device locations.
* Maintain clean, up-to-date project records in internal systems.
Process Discipline & Improvement
* Execute work using defined processes and templates.
* Flag recurring issues or inefficiencies with suggested improvements.
* Leverage automation and AI tools where appropriate to reduce manual effort and errors.
Required Technical Foundation

Candidates must demonstrate a working understanding of at least one of the followingtechnical areas and familiarity with the others:

Structured Cabling
* Basic cabling standards (Cat5e, Cat6, Cat6A).
* Understanding of pathways, terminations, labeling, and testing expectations.
* Ability to review cabling scope and identify obvious issues or omissions.
Networking (Layer 1 Focus)
* General network topology concepts (MDF, IDF, racks, patch panels, switches).
* Understanding of physical network layout and connectivity flow.
* Familiarity with common low-voltage networking environments.
Premise-Based Telephony
* Basic understanding of on-prem PBX or premise-based phone systems.
* Familiarity with station cabling and basic system components, including connected systems for paging.
Required Skills & Qualifications
* 2–5 years of experience in technical coordination, project coordination, low-voltage operations, or related roles.
* Strong technical writing and reading comprehension skills.
* Comfortable communicating with onsite technicians and customer IT contacts.
* Ability to read and interpret basic architectural or low-voltage floor plans.
* Strong organizational skills with the ability to manage multiple active work orders.
* Calm under pressure with a bias toward proactive follow-up in fast-moving environments.
* Ability to manage high volumes of inbound communication across multiple channels (phone calls, email, Teams, SMS from technicians) and prioritize responses appropriately without losing execution quality.