Role Description

This is a full-time remote role for aSenior Solutions Engineerat a growing U.S.-based company. TheSenior Solutions Engineerwill be responsible for ensuring the successful onboarding, adoption, and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying high-impact buyer demand surveys that feed into the company’s proprietary intelligence.

Qualifications
* 10+ years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in SaaS or intelligence/data products.
* Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.
* Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).
* Experience designing and deploying surveys (Forsta preferred; SurveyMonkey, Typeform, or a similar acceptable).
* Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.
* Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail.
* Collaborative mindset with a passion for solving complex customer challenges.
Responsibilities
* Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with customer-specific needs and workflows.
* Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.
* Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform’s value for customer goals.
* Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.
* Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company’s proprietary datasets.
* Leverage Forsta (preferred) or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality.
* Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.
* Present findings in a clear, business-focused format that drives action.
* Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.
* Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.
* Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation.
Compensation

$ 2,000 - $ 2,500 per month, paid in USD depending on experience.

Details
* Independent contractor agreement paid 2x monthly.
* The client has a desire for long-term commitment.