Service Coordinator (Commercial HVAC/Mechanical Industry - ServiceTitan)
Somewhere
Hirezar Summary for South African Applicants
This fully remote full time position at Somewhere explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
Service Coordinator (ServiceTitan)
Location: Remote (LATAM/ PH/ SA)
Compensation: (depending on experience and at client's discretion)
Industry: Commercial HVAC / Mechanical Contracting
Schedule: Full-Time | U.S. Business Hours
About the Company
Our client is seeking a Service Coordinator to act as the operational hub of its service department. This role combines dispatching, ServiceTitan administration, estimating support, vendor coordination, and customer communication.
The ideal candidate thrives in fast-paced service environments and understands how operational efficiency directly impacts technician productivity and customer satisfaction.
Role Overview
The Service Coordinator will oversee the complete lifecycle of service requests, from intake through job completion, utilizing ServiceTitan as the primary operating platform.
This role requires strong operational decision-making, dispatching expertise, customer service skills, and meticulous attention to detail.
Key Responsibilities
ServiceTitan Dispatching & Capacity Management
* Monitor the ServiceTitan Dispatch Board
* Track technician statuses and scheduling
* Assign technicians based on skills and geography
* Optimize schedules and reduce downtime
* Maximize technician utilization
Lead Management & Booking
* Convert service requests into scheduled jobs
* Ensure booking accuracy within ServiceTitan
* Track unbooked leads and abandoned calls
* Maximize booking opportunities
Estimating & Vendor Coordination
* Obtain vendor pricing and lead times
* Support estimate preparation
* Verify equipment and material costs
* Ensure margins and markups are properly applied
Operational Data Management
* Audit technician activity and time tracking
* Review completed job documentation
* Ensure ServiceTitan records remain accurate
Revenue Support
* Manage estimate follow-up pipelines
* Track approvals and pending opportunities
* Verify business units, job types, and financial coding
Customer Experience
* Provide proactive customer communication
* Manage schedule changes and service delays
* Resolve conflicts professionally
Required Hard Skills
* ServiceTitan experience strongly preferred
* Commercial HVAC or mechanical industry experience
* Dispatching or service coordination experience
* Estimating and vendor coordination exposure
* Strong communication skills
Preferred Qualifications
* Commercial mechanical contracting experience
* Equipment sourcing knowledge
* Service operations management experience
Core Competencies
* Data accuracy
* Accountability
* Productivity
* Problem-solving
* Collaboration
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
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About Somewhere
Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 1632 open positions on Hirezar. View all Somewhere jobs →