Senior Partnership Manager

Role Purpose

This role is the commercial and relationship backbone ofiiDENTIFii’s enterprise account portfolio. It is deliberately dual: you operate as a strategic relationship owner — accountable for the health, retention, and commercial growth ofiiDENTIFii’s most important client accounts — while remaining hands-on in the day-to-day: running executive business reviews, managing renewal cycles, and staying close to what each client actually needs. You will lead accounts and build trust at the same time.

This is not a reactive support role. As Senior Partnershipt Manager, you are a proactive, commercially-minded owner who drives measurable revenue outcomes: renewals, expansions, upsells, and new product adoption across an assigned portfolio. You are the client’s internal champion atiiDENTIFii, andiiDENTIFii’s commercial face to the client.

Operating in a technically complex, compliance-heavy environment where clients are navigating FICA, POPIA, and evolving KYC/AML obligations, the Senior Partnership Manager must combine deep industry knowledge, strong executive presence, and a clear understanding of how biometric identity verification creates value in the banking and financial services sector. This role also plays a critical part in bridging client insight back intoiiDENTIFii’s product and commercial strategy — ensuring the voice of the customer shapes how the platform evolves.

Role Tasks and Responsibilities

Account Ownership & Client Relationship Management
* Own and manage a portfolio ofiiDENTIFii’s enterprise clients — including tier-1 banks and FSPs — as the primary relationship lead across all levels of the client organisation
* Build deep, multi-level relationships across client organisations: from operational and implementation teams through to C-suite and procurement decision-makers
* Develop and maintain structured Account Plans for each client, documenting relationship health, strategic objectives, risk factors, expansion opportunities, and agreed success metrics
* Conduct regular executive business reviews (EBRs) and operational check-ins, ensuring clients are realising measurable value fromiiDENTIFii’s platform and that commitments are consistently met
* Monitor client health indicators — adoption metrics, support volumes, NPS, contract milestones — and intervene proactively before issues escalate
* Serve as the internal advocate for the client: representing their priorities, escalating risks with urgency, and coordinating cross-functional responses when needed

Retention, Renewal & Commercial Growth
* Own the full renewal cycle for assigned accounts: planning, negotiation, and execution, ensuring on-time renewals with strong retention rates
* Identify, qualify, and close upsell and cross-sell opportunities across theiiDENTIFiiproduct portfolio, including new use cases, volume expansions, and additional integrations
* Drive new product adoption within existing accounts, working closely with product and solutions teams to aligniiDENTIFii’s roadmap with client needs and timelines
* Manage commercial conversations with confidence: pricing discussions, contract amendments, scope expansions, and multi-year deal structures
* Maintain accurate pipeline and forecast data for the assigned portfolio in the CRM, providing reliable, decision-ready visibility to leadership
* Contribute to net revenue retention (NRR) targets by maximising expansion revenue within the existing customer base and minimising churn risk
Strategic Account Planning & Executive Engagement
* Develop and execute tailored account strategies for key accounts, aligned to both client business objectives andiiDENTIFii’s commercial goals
* Engage at senior and executive levels within client organisations, positioningiiDENTIFiias a strategic long-term partner — not just a vendor
* Lead joint business planning sessions with key accounts, aligning on roadmaps, integration priorities, and mutual growth initiatives
* Identify and navigate political dynamics, stakeholder changes, and competitive threats within client accounts before they become risks
* Participate in client industry forums, events, and working groups to deepen relationships and buildiiDENTIFii’s profile and credibility in the sector

Industry & Domain Expertise
* Develop and maintain deep understanding of the South African regulatory landscape relevant to clients: FICA, POPIA, SARB directives, FSCA requirements, and NCA obligations
* Stay current with trends in digital identity, biometric authentication, KYC/AML, and fraud prevention that affectiiDENTIFii’s client industries and shape buying decisions
* Understand client integration architectures and howiiDENTIFii’s platform fits into their broader technology and compliance stack — well enough to engage credibly without requiring deep engineering expertise
* Use domain knowledge to positioniiDENTIFiisolutions with authority in client conversations, translating complex technical and regulatory concepts into clear commerci