Senior Operations ManagerEmployment Type:Full timeWork Model:RemoteWork Hours:US work hours

The Role

We’re looking for a Senior Operations Manager to run the operational backbone of the agency.

This is not an entry-level ops role. It is closer to a senior project manager / agency operations lead who ensures nothing drops, everyone is aligned, and the business keeps moving forward smoothly.

You will sit across all clients and internal workflows, acting as the connective tissue between strategy, execution, and delivery.

What You’ll Own

Client & Account Operations
* Listen in on all client calls and capture notes, action items, and follow-ups
Listen in on all client calls and capture notes, action items, and follow-ups
* Draft and send weekly client update bullets (status, wins, next steps)
Draft and send weekly client update bullets (status, wins, next steps)
* Track deliverables across clients to ensure nothing is missed or delayed
Track deliverables across clients to ensure nothing is missed or delayed
* Prepare agendas in advance of meetings and manage post-call follow-ups
Prepare agendas in advance of meetings and manage post-call follow-ups
* Pull basic reporting and visibility summaries as needed
Pull basic reporting and visibility summaries as needed
* Daily reading and ideating on possible opportunities for press via Haro and Qwoted for our clients and senior management
Daily reading and ideating on possible opportunities for press via Haro and Qwoted for our clients and senior management

Internal Project & Workflow Management
* Act as the central point of coordination across PR, content, social, and video
Act as the central point of coordination across PR, content, social, and video
* Maintain clear documentation of workstreams, timelines, and ownership
Maintain clear documentation of workstreams, timelines, and ownership
* Ensure internal team members and contractors are aligned and accountable
Ensure internal team members and contractors are aligned and accountable
* Proactively flag risks, bottlenecks, or gaps before they become issues
Proactively flag risks, bottlenecks, or gaps before they become issues

Podcast & Video Asset Management
* Manage end-to-end podcast workflows, including:Sending guest invites and prep materialsSharing assets and instructions with guestsCoordinating file transfers with video production partnersSending final assets to social/content managers
Manage end-to-end podcast workflows, including:
* Sending guest invites and prep materials
Sending guest invites and prep materials
* Sharing assets and instructions with guests
Sharing assets and instructions with guests
* Coordinating file transfers with video production partners
Coordinating file transfers with video production partners
* Sending final assets to social/content managers
Sending final assets to social/content managers
* Maintain clean, up-to-date tracking (Excel or similar) for all podcast and video projects
Maintain clean, up-to-date tracking (Excel or similar) for all podcast and video projects
* Ensure assets are clearly labeled, stored, and documented
Ensure assets are clearly labeled, stored, and documented

Light Admin & Logistics
* Schedule meetings and manage calendars as needed
Schedule meetings and manage calendars as needed
* Coordinate logistics across time zones
Coordinate logistics across time zones
* Keep systems, trackers, and documentation organized and current
Keep systems, trackers, and documentation organized and current

What We’re Looking For
* 7–10+ years experience in agency operations, project management, or account leadership
7–10+ years experience in agency operations, project management, or account leadership
* Experience in PR, marketing, media, or advertising agencies strongly preferred
Experience in PR, marketing, media, or advertising agencies strongly preferred
* Extremely organized, detail-oriented, and proactive
Extremely organized, detail-oriented, and proactive
* Comfortable managing multiple clients and workstreams simultaneously
Comfortable managing multiple clients and workstreams simultaneously
* Strong written communication skills (clear, concise, professional)
Strong written communication skills (clear, concise, professional)
* Calm under pressure and excellent at follow-through
Calm under pressure and excellent at follow-through
* Comfortable working remotely with a distributed team
Comfortable working remotely with a distributed team

Why This Role Matters

This role is essential to the company's ability to scale without losing quality. You will directly impact client satisfaction, team effectiveness, and the overall health of the business.

If you enjoy being the person who keeps the wheels turning and makes complex work feel seamless, this role is for you.