Salesforce Service Cloud developer
TechBiz Global
Hirezar Summary for South African Applicants
This fully remote full time position at TechBiz Global is open worldwide, so South Africans can apply. This role is suited for mid-level professionals. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.
Job Description
AtTechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking anSalesforce Service Cloud developerto join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Key Responsibilities:
* Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.
Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.
* Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.
Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.
* Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.
Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.
* Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.
Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.
* Develop and maintain technical documentation, process flows, and user guides for implemented solutions.
Develop and maintain technical documentation, process flows, and user guides for implemented solutions.
* Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.
Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.
* Conduct user training sessions and support change management activities to ensure successful adoption.
Conduct user training sessions and support change management activities to ensure successful adoption.
* Monitor system performance, troubleshoot issues, and implement enhancements as needed.
Monitor system performance, troubleshoot issues, and implement enhancements as needed.
* Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.
Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.
Requirements
Must have:
* Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
* 3+ years of hands-on experience with Salesforce Service Cloud implementation and configuration.
3+ years of hands-on experience with Salesforce Service Cloud implementation and configuration.
* Proven expertise in designing customer service processes and workflows within Salesforce.
Proven expertise in designing customer service processes and workflows within Salesforce.
* Experience with Agentforce (Salesforce Agent Console) setup and optimization.
Experience with Agentforce (Salesforce Agent Console) setup and optimization.
* Strong knowledge of systems integration, including REST/SOAP APIs, middleware, and data migration.
Strong knowledge of systems integration, including REST/SOAP APIs, middleware, and data migration.
* Salesforce Administrator and/or Service Cloud Consultant certification.
Salesforce Administrator and/or Service Cloud Consultant certification.
* Excellent communication, stakeholder management, and documentation skills.
Excellent communication, stakeholder management, and documentation skills.
* Ability to work independently and collaboratively in cross-functional teams.
Ability to work independently and collaboratively in cross-functional teams.
Nice to have:
* Experience in industries such as financial services, retail, telecommunications, or healthcare.
Experience in industries such as financial services, retail, telecommunications, or healthcare.
* Familiarity with Salesforce Omni-Channel, Live Agent, and Knowledge Management modules.
Familiarity with Salesforce Omni-Channel, Live Agent, and Knowledge Management modules.
* Experience with third-party integration tools (e.g., MuleSoft, Dell Boomi, Informatica).
Experience with third-party integration tools (e.g., MuleSoft, Dell Boomi, Informatica).
* Agile/Scrum project management experience.
Agile/Scrum project management experience.
* Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator).
Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator).
* Experience with customer journey mapping and CX design methodologies.
Experience with customer journey mapping and CX design methodologies.
* Exposure to AI-powered service automation (e.g., Einstein Bots, predictive analytics).
Exposure to AI-powered service automation (e.g., Einstein Bots, predictive analytics).
Originally
Tips for South African Applicants
Timezone Advantage
South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.
Salary in Context
Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.
Application Tips
Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.
Load Shedding Preparedness
If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.
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About TechBiz Global
TechBiz Global is a company in the Developer industry that hires remote workers from South Africa. They currently have 2 open positions on Hirezar. View all TechBiz Global jobs →