Sales Development Representative

Role:  Sales Development Representative

Priority Location: South Africa and Latin America

Working Hours: 30 - 40 hours per week (Mon - Fri) EST. The role starts at around 30 hours and is expected to grow to full-time as lead volume increases. Exact schedule to be confirmed.

Salary Range: $1,500 - $2,000 USD ($) per month(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract:Independent Contractor

Type of job:Remote

Inbound Lead Response & Consultative Sales Calls
* Contact new leads from Meta ads, Google ads, email and the website quickly.
* Run friendly, consultative phone conversations with prospective patients.
* Build rapport, listen actively and ask good follow-up questions so prospects feel heard and understood.
* Learn about each prospect’s pain, injury, goals and expectations without trying to diagnose them.
* Explain the clinic’s cash-pay model, current offers and what to expect at the first visit.
* Check whether each prospect is a good fit for cash-pay physical therapy.
* Handle common questions and concerns confidently and professionally.
* Keep the clinic’s high conversion rate (currently 90%+).
Booking & Deposit Collection
* Book qualified prospects into in-person consultations with the owner or another physical therapist.
* Collect consultation deposits over the phone.
* Process bookings and deposits accurately in PT Everywhere, the clinic’s EMR.
* Make sure every booking includes accurate patient details and notes from the call.
Pipeline Management & Follow-Up
* Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.
* Follow up with leads who haven’t booked yet, by phone and text.
* Keep the CRMs clean, organized and up to date, with accurate lead statuses and notes.
* Follow up on missed calls, no-shows and cancellations to rebook patients.
* Track lead activity and flag any trends or problems to the owner.
Scheduling & Patient Coordination
* Manage appointment scheduling for the clinic.
* Call or text patients to confirm upcoming appointments.
* Handle reschedules and cancellations professionally.
* Help keep the schedule full and running efficiently.
Administrative Support
* Manage the clinic’s inbox and respond to patient enquiries.
* Handle day-to-day admin tasks as needed.
* Help document call scripts, processes and FAQs as the role develops.
* Suggest ways to improve the patient booking process and lead follow-up.
Social Media Support (as the role grows)
* Help with light social media tasks, such as basic posting and scheduling content.
* Engage with the clinic’s online community by replying to comments and messages.
Qualification & Skills:

Required
* 2–3+ years of experience in inbound sales, appointment setting, SDR work, customer service or client-facing roles.
* Background in the service industry, sales or customer service.
* Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.
* Confident and comfortable on the phone, including collecting payments or deposits.
* Strong rapport-building skills, with a warm, friendly and empathetic manner.
* Excellent active listening skills, and the ability to guide a conversation with thoughtful questions.
* Highly self-motivated, proactive and independent, and able to take initiative without constant direction.
* Comfortable with ambiguity, and able to think critically and solve problems on your own.
* Strong organization and follow-through, especially with lead follow-up.
* Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.
* Typing speed of 40+ WPM.
* Available to work US Eastern Time hours, with flexibility to grow to full-time.
Nice-To-Have
* Experience working for or supporting a US-based company is strongly preferred.
* Healthcare, physical therapy, wellness or medical clinic experience is a plus but not required.
* Experience with cash-pay or private-pay services is a plus.
* Basic social media skills are a plus.