Job Title:Sales Admin & Client CoordinatorLocation:Remote (South Africa preferred)Type:Full-time, Remote, Offshore

About the Role

We're a heart-led, service-driven team supporting clients through one of the most meaningful moments of their lives—weddings. From personalized coordination to beauty services, we’re committed to creating a seamless and joyful experience.

We’re looking for aSales Admin & Client Coordinatorto join our growing team. If you’re someone who thrives in a supportive, detail-oriented role, enjoys connecting with people, and brings emotional intelligence to every conversation, this could be the perfect fit.

Who You Are
* A warm and empathetic communicator who builds trust with ease
A warm and empathetic communicator who builds trust with ease
* Comfortable navigating emotionally nuanced conversations, especially over the phone
Comfortable navigating emotionally nuanced conversations, especially over the phone
* Exceptionally organized and consistent with follow-ups and communication
Exceptionally organized and consistent with follow-ups and communication
* Proactive, self-motivated, and a true team player
Proactive, self-motivated, and a true team player
* Experienced in sales support or client-facing coordination roles
Experienced in sales support or client-facing coordination roles
* Passionate about weddings, hospitality, or crafting exceptional client experiences
Passionate about weddings, hospitality, or crafting exceptional client experiences

Key Responsibilities

Client-Facing & Sales Coordination
* Respond promptly to new inquiries with customized proposals
Respond promptly to new inquiries with customized proposals
* Follow up with leads via email, text, and phone based on their stage in the sales funnel
Follow up with leads via email, text, and phone based on their stage in the sales funnel
* Manage incoming calls with a warm, consultative approach
Manage incoming calls with a warm, consultative approach
* Maintain a clear, organized inbox and ensure timely forwarding of planning-related emails
Maintain a clear, organized inbox and ensure timely forwarding of planning-related emails
* Participate in internal meetings and support team collaboration
Participate in internal meetings and support team collaboration

Lead Management & CRM Updates
* Input and manage leads from platforms like The Knot, Wedding Wire, Zola, and others
Input and manage leads from platforms like The Knot, Wedding Wire, Zola, and others
* Keep CRM (e.g., Honeybook) up to date with lead statuses and sales tasks
Keep CRM (e.g., Honeybook) up to date with lead statuses and sales tasks
* Track and archive proposals, completed projects, and no-response inquiries
Track and archive proposals, completed projects, and no-response inquiries
* Input sales KPIs into centralized tracking systems
Input sales KPIs into centralized tracking systems

Sales Support & Platform Management
* Update company profiles across lead-generation platforms
Update company profiles across lead-generation platforms
* Send proposals and follow-ups to clients and planners
Send proposals and follow-ups to clients and planners
* Ensure smooth hand-offs to operations once clients are booked
Ensure smooth hand-offs to operations once clients are booked

Requirements
* 3–5 years of experience in sales administration, coordination, or client support
3–5 years of experience in sales administration, coordination, or client support
* Strong verbal and written communication in English
Strong verbal and written communication in English
* Confident managing phone and video calls with clients
Confident managing phone and video calls with clients
* Able to work independently in a remote, collaborative team setting
Able to work independently in a remote, collaborative team setting
* Experience with CRM platforms (Honeybook a plus)
Experience with CRM platforms (Honeybook a plus)
* Previous experience in weddings, events, or hospitality is an advantage
Previous experience in weddings, events, or hospitality is an advantage

Why This Role Stands Out

This is more than just a support role—it’s a chance to help people celebrate love with ease and beauty. You’ll play a meaningful part in guiding clients through a process that can feel overwhelming, bringing structure, compassion, and care. If you love making others feel supported and appreciated, we’d love to hear from you.

How to ApplySend your CV along with a brief introduction telling us why this role speaks to you and what makes you a strong fit.