SaaS Customer Success Manager

Requirements:
* 3+ years of B2B SaaS experiencein sales or account management.
* Fluent or bilingual inEnglish(Spanish or Tagalog is a plus).
* Basic technical understanding (not developer-level).
* Strong communication and problem-solving skills.
Key Responsibilities:
* Manage customer support via live chat and product demos.
* Maintain and grow relationships with existing customers through account management.
* Conduct proactive sales outreach (leveraging a contact list of 50,000 leads).
* Follow up on invoicing and payments.
* Provide insights into sales strategies and improvements.