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Please note that only resumes submitted in English will be considered for review. Fully remote role, Only for South Africa Candidates.

Company Overview:NFT Blockchain MarketplaceDuties and Responsibilities:

1. Understanding of NFTs and Blockchain
* Basic knowledge of NFTs: A solid understanding of how NFTs (Non-Fungible Tokens) work, including blockchain technology, minting, smart contracts (e.g., ERC-721, ERC-1155), and how NFTs are bought and sold.
* Understanding NFT marketplaces: Familiarity with how NFT marketplaces operate (listing, bidding, auctioning, royalties, etc.), the types of NFTs available (digital art, collectibles, music, etc.), and platforms like OpenSea, Rarible, and Foundation.
2. Sales Support & Customer Service
* Customer engagement: Ability to provide timely, effective support to both clients and sales teams. This includes answering questions, solving issues, and providing guidance on the marketplace’s features and processes.
* Documentation & proposals: Assisting in the creation of proposals, sales presentations, and contracts, ensuring that all information is up-to-date and aligned with the company's goals.
* Order processing and follow-ups: Supporting sales in processing orders, confirming payments, and ensuring the smooth completion of transactions. Following up with clients to ensure satisfaction and encouraging repeat business.
3. Communication & Interpersonal Skills
* Effective communication: Clear communication skills to relay information about the NFT marketplace, blockchain, and technical processes to non-technical clients or team members.
* Client relationship management: Building strong relationships with existing clients and understanding their needs, providing solutions, and handling any escalated issues that may arise.
* Multilingual communication (optional): In global marketplaces, the ability to communicate with clients from different regions, in various languages, may be a plus.
4. Technical Understanding of the Marketplace Infrastructure
* Product knowledge: Understanding the technical aspects of the NFT platform, including how to navigate the backend, how listings and smart contracts function, and the basic operations of the blockchain.
* Troubleshooting: Ability to assist clients with common issues like wallet integration, failed transactions, and understanding gas fees or network congestion.
5. CRM and Sales Tools Proficiency
* CRM software: Familiarity with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or similar tools to manage client information, track leads, and communicate effectively.
* Data entry & reporting: Ability to enter and maintain accurate client data, track sales progress, and generate reports for the sales team or managers to monitor performance.
6. Marketing and Product Knowledge
* Product promotions: Knowledge of the company’s NFT platform offerings to assist in promotional campaigns and highlight key features of the marketplace to clients.
* Market research: Being able to understand current NFT trends and the competitive landscape in order to provide valuable insights to both clients and the sales team.
7. Organizational & Time Management Skills
* Task prioritization: Ability to handle multiple tasks simultaneously, whether it’s answering client queries, assisting the sales team, or managing administrative tasks related to client transactions.
* Project coordination: Coordinating the efforts between the sales, technical, and customer service teams to ensure smooth execution of deals and customer satisfaction.
8. Problem-Solving Skills
* Client issue resolution: Ability to identify and resolve issues quickly and efficiently, especially with transactions or user issues related to NFTs.
* Escalation management: Knowing when and how to escalate issues to the appropriate department, whether it's technical support, legal, or senior sales staff.
9. Familiarity with NFT & Crypto Wallets
* Wallet integration support: Understanding how NFT transactions work within digital wallets (e.g., MetaMask, Coinbase Wallet, etc.), including wallet connectivity and troubleshooting common issues clients face.
* Cryptocurrency basics: Knowledge of how crypto payments work, including understanding gas fees, crypto wallets, and cryptocurrency exchange processes.
10. Experience in Digital Sales
* E-commerce or digital sales experience: Previous experience in sales support or customer service in digital or e-commerce environments, ideally related to tech, digital assets, or marketplaces.
* Sales tracking & follow-up: Helping the sales team with lead nurturing, handling inbound inquiries, and following up with potential clients to convert leads into sales.
11. Adaptability & Learning Agility