Remote Client Operations Manager for Legal Services Company

Work From Anywhere in LATAM or the Philippines
Work Schedule:
Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)
A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.
The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini-GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.
Day-to-day, this role owns a high-volume, multi-channel queue of active cases across email, phone, and portal; manages invoicing, scheduling, and coordination; and builds or repairs the trackers and processes that keep everything moving. Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-day case management is handled, freeing them to focus on growth.
Requirements
Must-Have
4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment
Proven experience managing high concurrent volume across multiple channels (email, phone, client portal)
Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements
Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch
Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system
C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals
Availability to work 9:00 AM – 5:00 PM ET with 100% overlap
Nice-to-Have
Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination
Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership
Experience coordinating directly between external professional stakeholders (law firms, medical providers, insurance carriers)
Demonstrated ability to rapidly learn bespoke or proprietary internal tools and systems
Documented promotions or expanding scope within a single organization
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we're building for:
Watch here:
https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
Benefits
Competitive Salary:
Based on experience and skills
Remote Work:
Fully remote—work from anywhere
Team Incentives:
Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO:
In accordance with company policy
Health Coverage for PH-based talents:
HMO coverage after 3 months for full-time employees
Direct Mentorship:
Guidance from international industry experts
Learning & Development:
Ongoing access to resources for professional growth
Global Networking:
Connect with professionals worldwide
Our Recruitment Process
Application
Screening
Skills Assessment
Topgrading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?
If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.