Practice Success Associate (Full-Time | Remote | Pacific Time)

About the Role

We are a fast-growing healthcare technology company seeking aPractice Success Associateto support medical practices using our platform. This role is focused on helping providers and their teams successfully onboard, adopt, and get ongoing value from the product.

You’ll work closely with practices to answer questions, resolve issues, coordinate follow-ups, and ensure a smooth overall experience. The ideal candidate is detail-oriented, empathetic, highly organized, and comfortable working in a fast-paced, customer-facing environment.

Key Responsibilities
* Serve as a primary point of contact for assigned healthcare practices
Serve as a primary point of contact for assigned healthcare practices
* Support onboarding and implementation for new practices
Support onboarding and implementation for new practices
* Respond to practice questions via email, chat, or video calls
Respond to practice questions via email, chat, or video calls
* Track requests, issues, and follow-ups to completion
Track requests, issues, and follow-ups to completion
* Coordinate internally with product, operations, and support teams
Coordinate internally with product, operations, and support teams
* Proactively identify risks to practice success and escalate when needed
Proactively identify risks to practice success and escalate when needed
* Maintain accurate notes and documentation in CRM and internal systems
Maintain accurate notes and documentation in CRM and internal systems
* Assist with training materials, guides, and best practices
Assist with training materials, guides, and best practices
* Support ongoing relationship management to ensure long-term practice success
Support ongoing relationship management to ensure long-term practice success

Required Qualifications
* 3+ years of experience in customer success, client support, account management, or a related role
3+ years of experience in customer success, client support, account management, or a related role
* Strong communication and interpersonal skills
Strong communication and interpersonal skills
* Excellent organizational skills and attention to detail
Excellent organizational skills and attention to detail
* Ability to manage multiple practices and priorities simultaneously
Ability to manage multiple practices and priorities simultaneously
* Comfort working with technology platforms and learning new tools quickly
Comfort working with technology platforms and learning new tools quickly
* Empathetic, service-oriented mindset with a problem-solving approach
Empathetic, service-oriented mindset with a problem-solving approach
* Reliable internet connection and ability to work full-time hours
Reliable internet connection and ability to work full-time hours