Patient Care & Program Coordinator (Part-time)

Patient Care & Program Coordinator

Employment Type:Part-time, Independent Contractor

Work Model:Remote(Sourcing priority: Latin America, South Africa, or Philippines)

Work Hours:US Business Hours alignment

Role Overview

We are seeking an empathetic, highly organized, and detail-drivenPatient Care & Program Coordinatorto serve as the central non-clinical point of accountability for our 12-month patient journeys. While physicians establish clinical protocols and Care Consultants oversee pricing, this role owns the longitudinal patient experience—ensuring every scheduled milestone, check-in, lab, and protocol requirement actually happens.

In this seat, you will manage a growing roster of patients undergoing multi-stage medical treatments (scaling from 5 to 20+ active monthly patients). Acting as the primary non-clinical advocate, you will coordinate appointments, track lab kits, monitor patient adherence to physician-directed protocols (e.g., exercise routines, peptide administration), collect Patient-Reported Outcomes (PROs), and provide high-touch support to keep patients engaged, supported, and on track throughout their entire 12-month recovery journey.

Key Responsibilities

1. 12-Month Patient Journey Governance & Appointment Coordination
* Longitudinal Journey Tracking:Maintain complete operational visibility over every active patient’s 12-month program, ensuring all pre-treatment and post-treatment milestones are executed on schedule.
Longitudinal Journey Tracking:Maintain complete operational visibility over every active patient’s 12-month program, ensuring all pre-treatment and post-treatment milestones are executed on schedule.
* Attendance & Rescheduling Ownership:Schedule, confirm, and send reminders for recurring patient check-ins. Proactively follow up on missed touchpoints, ensuring rescheduled appointments are completed rather than simply booked.
Attendance & Rescheduling Ownership:Schedule, confirm, and send reminders for recurring patient check-ins. Proactively follow up on missed touchpoints, ensuring rescheduled appointments are completed rather than simply booked.
* Patient Engagement:Identify patients who are falling behind schedule or becoming disengaged, conducting warm outbound outreach to resolve friction and maintain continuity.
Patient Engagement:Identify patients who are falling behind schedule or becoming disengaged, conducting warm outbound outreach to resolve friction and maintain continuity.

2. Laboratory & Functional Doctor Logistics
* Lab Tracking & Logistics:Coordinate the shipment of required laboratory kits, track outstanding lab work, verify completion with external testing partners, and organize results for medical review.
Lab Tracking & Logistics:Coordinate the shipment of required laboratory kits, track outstanding lab work, verify completion with external testing partners, and organize results for medical review.
* Functional Doctor Liaison:Serve as the administrative bridge between patients and functional medicine physicians—ensuring required clinical notes/labs are prepared prior to consultations and tracking post-appointment action items.
Functional Doctor Liaison:Serve as the administrative bridge between patients and functional medicine physicians—ensuring required clinical notes/labs are prepared prior to consultations and tracking post-appointment action items.

3. Non-Clinical Protocol Adherence & Patient-Reported Outcomes (PROs)
* Protocol Adherence Support:Monitor patient compliance with physician-established standing orders, peptide protocols, and prescribed rehabilitation routines—reminding patients of next steps without offering unauthorized medical advice.
Protocol Adherence Support:Monitor patient compliance with physician-established standing orders, peptide protocols, and prescribed rehabilitation routines—reminding patients of next steps without offering unauthorized medical advice.
* Patient-Reported Outcomes (PROs):Conduct recurring check-ins to capture, log, and track Patient-Reported Outcomes (PROs) at designated intervals, giving leadership clear visibility into program efficacy.
Patient-Reported Outcomes (PROs):Conduct recurring check-ins to capture, log, and track Patient-Reported Outcomes (PROs) at designated intervals, giving leadership clear visibility into program efficacy.
* Clinical Escalation:Recognize the boundary between administrative guidance and medical advice, escalating clinical questions, adverse symptoms, or protocol adjustments directly to attending physicians.
Clinical Escalation:Recognize the boundary between administrative guidance and medical advice, escalating clinical questions, adverse symptoms, or protocol adjustments directly to attending physicians.

4. Patient Communication & Relationship Management
* High-Touch Experience:Communicate with warmth, high emotional intelligence, and professional empathy—building strong relationships with patients undergoing intensive treatments.
High-Touch Experience:Communica