Operations Associate

Platform Operations | Full-Time | Remote (EST Hours)

About the Company

We are a mission-driven, venture-backed financial technology company building a more inclusive and efficient global financial system. We operate an on-chain investment platform that expands access to private market investing and financing opportunities worldwide.

Since 2016, the company’s ecosystem has deployed billions of dollars in investments, supported thousands of companies, and grown a global community of millions of users across more than 100 countries. Backed by leading investment firms and financial institutions, the company partners and co-invests with top names in venture capital and private equity.

Founded in 2016, the company is headquartered in New York City with a distributed global team.

Role Overview

As anOperations Associate, you will be a core member of the Platform Operations team, supporting the day-to-day execution of Republic’s investment, compliance, and platform workflows. This role sits at the intersection of fintech operations, compliance, customer support, and internal tooling.

You will help ensure that capital moves accurately, compliantly, and efficiently across the platform—supporting investors, issuers, internal stakeholders, and partners. The ideal candidate is highly detail-oriented, operationally strong, comfortable handling regulated financial workflows, and energized by fast-moving environments.

What You’ll Do

Platform & Investment Operations
* Support end-to-end operational workflows across the investment platform, including:Escrow account openingsPayment processing and settlementsRefunds and reconciliationsUser account maintenance
Support end-to-end operational workflows across the investment platform, including:
* Escrow account openings
Escrow account openings
* Payment processing and settlements
Payment processing and settlements
* Refunds and reconciliations
Refunds and reconciliations
* User account maintenance
User account maintenance
* Help standardize and document operational processes while identifying opportunities to improve efficiency and scalability
Help standardize and document operational processes while identifying opportunities to improve efficiency and scalability
* Support the Platform Operations team as new products, offerings, and business needs emerge
Support the Platform Operations team as new products, offerings, and business needs emerge

Compliance & Administration
* Partner closely with the Compliance team to support client onboarding and monitoring, includingKYC, KYB, and AMLprocesses
Partner closely with the Compliance team to support client onboarding and monitoring, includingKYC, KYB, and AMLprocesses
* Administer offering document management systems to ensure electronic records are maintained in accordance with regulatory and industry standards
Administer offering document management systems to ensure electronic records are maintained in accordance with regulatory and industry standards
* Maintain a high bar for accuracy, confidentiality, and regulatory adherence
Maintain a high bar for accuracy, confidentiality, and regulatory adherence

Stakeholder & Campaign Support
* Support operational execution for token sales and digital asset campaigns, including:KYC/KYB/AML workflowsCrypto payment processingClosing, disbursement, and token distribution
Support operational execution for token sales and digital asset campaigns, including:
* KYC/KYB/AML workflows
KYC/KYB/AML workflows
* Crypto payment processing
Crypto payment processing
* Closing, disbursement, and token distribution
Closing, disbursement, and token distribution
* Respond to and resolve requests from internal stakeholders promptly and professionally
Respond to and resolve requests from internal stakeholders promptly and professionally
* Provide operational support via phone and customer support tools as needed
Provide operational support via phone and customer support tools as needed
* Perform system analysis, incident troubleshooting, and root-cause diagnosis, contributing to corrective action planning
Perform system analysis, incident troubleshooting, and root-cause diagnosis, contributing to corrective action planning

Minimum Qualifications
* Experience in accounting, financial operations, or fintech operations
Experience in accounting, financial operations, or fintech operations
* Strong verbal and written communication skills
Strong verbal and written communication skills
* Proven success in operational and/or client-facing roles
Proven success in operational and/or client-facing roles
* Highly organized with exceptional attention to detail
Highly organized with exceptional attention to detail
* Strong integrity and comfort handling regulated financial processes and client funds
Strong integrity and comfort handling regulated financial processes and client funds
* Advanced proficiency inExcel and/or Google Sheets
Advanced proficiency inExcel and/or Google Sheets
* Abi