Full-Time Dispatcher + Operations Admin

Location:RemoteSchedule:Monday–Friday, 8:00 AM – 4:00 PM (US Central Time)Industry:Home Services (Plumbing)Employment Type:Full-Time

About the Role

A growing plumbing company is seeking a reliable, proactive Dispatcher + Operations Admin to support daily service operations while strengthening internal organization systems.

This role combines front-line dispatch responsibilities with operational improvement initiatives. You will manage incoming calls, coordinate technicians, and oversee inbox communications — while also building structure behind the scenes through organized trackers, workflow systems, and process documentation.

We are looking for someone who takes ownership, thinks critically, and implements structure without constant supervision. Speed in hiring is important, and we are seeking someone ready to commit long-term.

Primary Responsibilities

Dispatch & Customer Communication
* Answer incoming calls professionally and calmly
Answer incoming calls professionally and calmly
* Schedule and dispatch service technicians efficiently
Schedule and dispatch service technicians efficiently
* Handle escalations with composure and sound judgment
Handle escalations with composure and sound judgment
* Send appointment confirmations and follow-ups
Send appointment confirmations and follow-ups
* Maintain daily inbox management (achieve zero inbox daily)
Maintain daily inbox management (achieve zero inbox daily)

Job & Workflow Tracking
* Maintain accurate job tracking inside Google Sheets
Maintain accurate job tracking inside Google Sheets
* Ensure technician schedules and service updates are documented clearly
Ensure technician schedules and service updates are documented clearly
* Monitor job progress and flag issues proactively
Monitor job progress and flag issues proactively

Growth & Operational Responsibilities
* Build and improve structured Google Sheets trackers from scratch
Build and improve structured Google Sheets trackers from scratch
* Create organized email triage systems
Create organized email triage systems
* Document processes and create internal SOPs
Document processes and create internal SOPs
* Identify workflow inefficiencies and implement simple improvements
Identify workflow inefficiencies and implement simple improvements
* Strengthen internal organization as the company scales
Strengthen internal organization as the company scales

Ideal Candidate Profile
* Excellent spoken and written English (C1 level or higher)
Excellent spoken and written English (C1 level or higher)
* Calm and professional under pressure
Calm and professional under pressure
* Highly organized and structured thinker
Highly organized and structured thinker
* Comfortable building and optimizing Google Sheets independently
Comfortable building and optimizing Google Sheets independently
* Strong critical thinking skills
Strong critical thinking skills
* Proactive self-starter who does not wait for direction
Proactive self-starter who does not wait for direction
* Comfortable handling daily customer communication
Comfortable handling daily customer communication
* Seeking a stable, long-term role
Seeking a stable, long-term role
* Available during US Central working hours
Available during US Central working hours

What Success Looks Like
* Calls are handled professionally and efficiently
Calls are handled professionally and efficiently
* Technicians are dispatched smoothly with minimal confusion
Technicians are dispatched smoothly with minimal confusion
* The inbox is consistently organized and up to date
The inbox is consistently organized and up to date
* Internal tracking systems become cleaner and more structured
Internal tracking systems become cleaner and more structured
* Workflows improve over time due to your initiative
Workflows improve over time due to your initiative