Mid-Market Account Executive, EMEA

<p>Hello, I’m Ricci, Sales Manager at&nbsp;<a href="http://customer.io/">Customer.io</a> in EMEA! We're expanding our sales team in the <strong>United Kingdom and Ireland</strong> and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.</p>
<p>As an Account Executive, you’ll represent&nbsp;<a href="http://customer.io/">Customer.io</a>&nbsp;to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.</p>
<h3>About&nbsp;<a href="http://customer.io/">Customer.io</a></h3>
<p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.&nbsp;<a href="http://customer.io/">Customer.io</a>&nbsp;powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p>
<h3><strong>Responsibilities</strong>:</h3>
<ul>
<li><strong>Pipeline Development and Management</strong>: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.</li>
<li><strong>Full-Cycle Sales Execution</strong>: Lead the entire sales process from prospecting and discovery through demo and closing for deals typically under $50,000 ACV, focusing solely on new business acquisition within targeted accounts.</li>
<li><strong>Customer Needs Analysis and Solution Alignment</strong>: Conduct discovery calls to understand customer business challenges and goals. Position&nbsp;<a href="http://customer.io/">Customer.io</a>'s solutions to meet these needs effectively.</li>
<li><strong>Collaboration and Cross-Functional Feedback</strong>: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.</li>
<li><strong>Performance Tracking and Reporting</strong>: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.</li>
<li><strong>High-Volume Prospecting</strong>: Engage in consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline.</li>
<li><strong>Client Relationship Development</strong>: Nurture relationships within mid-sized accounts to uncover business needs and drive growth opportunities.</li>
</ul>
<h3><strong>Qualifications</strong>:</h3>
<ul>
<li><strong>Experience:</strong>&nbsp;2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts</li>
<li><strong>Location:</strong> We are currently hiring for positions based in the UK and Ireland. Candidates must be located in one of these regions to be considered for the role.</li>
<li><strong>B2B SaaS or MarTech Experience</strong>: Proven success in&nbsp;<strong>new customer acquisition</strong>&nbsp;and closing deals within the B2B SaaS space, preferably MarTech</li>
<li><strong>Sales Methodology</strong>: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.</li>
<li><strong>Communication Skills</strong>: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.</li>
<li><strong>Problem Solving</strong>: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition</li>
<li><strong>Deal Focus</strong>: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals</li>
<li><strong>Support</strong>: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities</li>
</ul>
<h3>Compensation &amp; Benefits</h3>
<p>We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.</p>
<p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including&nbsp;<strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer&nbsp;<strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p>
<p><a href="https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0">See full benefits here →</a></p>
<h3>Our Process</h3>
<p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p>
<ol>
<li>30-minute video call with Recruiter</li>
<li>45-minut