Hirezar Summary for South African Applicants

This fully remote full time position at Somewhere explicitly welcomes applicants based in South Africa. As a remote position, you can work from anywhere in South Africa — whether you're based in Johannesburg, Cape Town, Durban, or a smaller town.

Job Description

Role:Legal Intake Specialist (Criminal Defense | Immigration | Family Law)Priority location: Remote: SA/LatAm/PHWorking hours: Rotational shifts EST (NY)Salary range: Market RelatedType of contract: Independent ContractorType of job: Remote

About The Company

Headquartered in New York City, this is a fast-paced, client-focused legal practice dedicated to high-stakes consumer law, including Criminal Defense, Immigration, and Family Law.

Role Summary

We’re looking for an Intake Specialist who is calm under pressure, quick on the phone, and good at turning a stressful first call into a scheduled consultation or a signed client.

Key responsibilities
* Answer inbound calls and call back new leads within minutes, especially urgent and website inquiries.
* Qualify each lead, quote consultation fees, and schedule consultations with our attorneys.
* Handle our urgent line (recent arrests, warrants, detentions): quote retainers and take payment on the call if needed.
* Keep lead records accurate in our CRM, and refer out or reroute matters we can’t take.
* Route calls from existing clients, courts, and other departments to the right person.
* Cover any intake channel (phone, web, text) as assigned.
Qualifications:
* Experience in intake, a call center, sales, or customer service. Phone-based closing is a plus.
* Strong phone skills: professional, a good listener, and able to keep a conversation on track.
* Sound judgment and comfort applying fee and eligibility rules on your own.
* Ability to work in several systems at once while on a call and take accurate notes.
* Discretion with confidential information.
* Availability for rotating shifts, including early mornings, evenings, weekends, and holidays.
* Bilingual in English and Spanish (or another client language) is strongly preferred.
* Nice to have:Experience with Lawmatics, Clio, Dialpad, Slack.

Tips for South African Applicants

Timezone Advantage

South Africa (SAST, UTC+2) overlaps well with European business hours and has a few hours of overlap with US East Coast. Mention your timezone flexibility in your application.

Salary in Context

Even without a listed salary, international remote roles typically pay 2-3x more than equivalent local positions in South Africa due to the exchange rate advantage.

Application Tips

Tailor your CV to international standards — use a clean format, highlight remote work experience, and include your English proficiency. Many SA applicants succeed by emphasising their strong work ethic and cultural adaptability.

Load Shedding Preparedness

If you're applying for a remote role, having a backup power solution (UPS, inverter, or generator) and mobile data as a backup internet connection shows employers you're prepared for South Africa's infrastructure challenges.

About Somewhere

Somewhere is a company in the Recruitment & Staffing industry that hires remote workers from South Africa. They currently have 1819 open positions on Hirezar. View all Somewhere jobs →