Institutional Sales Manager

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<h2 class="heading-2 ace-line old-record-id-I4C0dMP69o9ArlxwulflmUF2gcd">Who We Are</h2>
<div class="ace-line ace-line old-record-id-OTApdC2haopFIsxTIavllhxxgpa">At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</div>
<div class="ace-line ace-line old-record-id-VQnjd1sNBok3oNxfg12lFLcog1R">OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</div>
<div class="ace-line ace-line old-record-id-AoB3d9rAUo2SJexvTPhlNiwcgRd">Across our multiple offices globally, we are united by our core principles: <strong>We Before Me, Do the Right Thing, and Get Things Done.</strong> These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</div>
<div class="ace-line ace-line old-record-id-NObRdlIFGo4RDkxRH4NlEgBWgTd">OKX is part of OKG, a group that brings the value of blockchain to users around the world through leading products including OKX, OKX Wallet, OKLink, and more.</div>
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<h2 class="heading-2 ace-line old-record-id-MXCfdlckMoWu5Ix275glBS41gF7">About the Role</h2>
<div class="ace-line ace-line old-record-id-TOo3d0PZMo5RNgxP8O0lB7Jkgeg">As part of the Institutional Relationship Management team, you will serve as the primary point of contact for our institutional partners. Your mission is to cultivate long-term relationships, drive revenue growth through proactive sales and strategic engagement, and ensure a seamless operational experience for institutional clients.</div>
<div class="ace-line ace-line old-record-id-RiK8dERZ6o8cVYxfJnJlA2FrgKb">This role sits at the intersection of <strong>institutional sales, client relationship management, and product collaboration</strong>, acting as a bridge between client needs and internal product capabilities. Performance will be evaluated through a balanced KPI framework focused on <strong>growth, new business development, and client service excellence</strong> to support sustainable revenue generation and operational quality.</div>
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<h2 class="heading-2 ace-line old-record-id-E1zYdQLOboemmDxneLhlIIJcgud">What You’ll Be Doing</h2>
<h3 class="heading-3 ace-line old-record-id-T9MgdI6Q4oVO8OxlP5TlEzwuggc">Business Development &amp; Growth</h3>
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<div>Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success.</div>
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<div>Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation.</div>
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<div>Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling.</div>
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<div>Develop strategic initiatives to expand institutional client relationships and drive trading activity.</div>
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<h3 class="heading-3 ace-line old-record-id-T5mGdDEipoeJu3xKUXSl5l4lgMb">Product &amp; Relationship Management</h3>
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<div>Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs.</div>
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<div>Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage.</div>
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<div>Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes.</div>
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<li class="ace-line ace-line old-record-id-ZFFodq9F3oIE5pxzYb0lcHckgge" data-list="bullet">
<div>Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients.</div>
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<div>Manage dedicated