Position: Flight Operations Coordinator

Working Schedule:All hours are in the PST time zone.
* Monday - Off
* Tuesday 2PM - 8PM
* Wednesday - Off
* Thursday 2PM - 8PM
* Friday 2PM - 8PM
* Saturday 10AM - 8PM
* Sunday 6AM - 6PM

About Us

We are a private aviation marketplace that makes empty leg private jet flights easy to find and simple to book. We help charter operators fill unused aircraft capacity and provide travelers with faster, more flexible ways to fly private. Our platform supports thousands of flight searches and bookings through a growing global operator network.

Role Overview

The Flight Operations Coordinator manages the operational side of booked flights to ensure every trip runs smoothly from confirmation to wheels-up. This role exists to make sure nothing breaks once a flight is booked and requires strong attention to detail, execution focus, and ownership of end-to-end processes.

Key Responsibilities
* Own trips from booking through completion
* Coordinate directly with charter operators to confirm schedules, aircraft, crew, and logistics
* Monitor upcoming flights and proactively identify potential issues
* Handle schedule changes, delays, and operator updates calmly and clearly
* Serve as the primary point of contact for clients via email, phone, and SMS
* Communicate trip details and updates in a clear, professional manner
* Ensure all trip documentation is accurate and complete
* Coordinate with internal teams on payments, confirmations, and escalations
* Track trip status and maintain accurate internal records
* Resolve issues quickly and prevent repeat problems
* Ensure every trip is executed efficiently and without errors

Qualifications
* 2+ years in operations, logistics, travel coordination, or client support
* Strong attention to detail and follow-through
* Ability to manage multiple trips simultaneously without missing details
* Excellent written and verbal communication skills
* Calm under pressure and comfortable handling last-minute changes
* Strong ownership mindset; ability to see processes through end-to-end

Preferred / Bonus Experience
* Experience in private aviation, charter, or luxury travel
* Familiarity with flight operations, scheduling, or FBO coordination

Key Competencies & Attributes
* Organized, reliable, and process-oriented
* Calm and adaptable in a fast-changing environment
* Comfortable communicating with both internal teams and external operators
* Proactive about spotting and resolving issues early
* Pride in executing clean, error-free operations

Why This Role?

If you enjoy coordinating complex logistics, managing details, and ensuring every operation runs smoothly, this role offers the opportunity to take ownership of high-impact flights in a fast-paced aviation environment.