Flight Operations Coordinator

Flight Operations Coordinator

Location & Hours

Location:RemoteEmployment Type:Full-TimeSchedule:Monday–FridayHours:Graveyard Shift, 11:00 PM – 7:00 AM Pacific TimeExperience:2–5 years preferred

About the Company

Our client is a fast-growing private aviation marketplace that makes flying private more accessible and affordable. The platform connects travelers with certified charter operators, offering discounted one-way private jet flights (known as "empty legs") alongside on-demand charter requests. Travelers can search, compare, and book entire aircraft directly online or through a mobile app, with no membership fees and no lengthy broker quote process.

Because private aviation runs around the clock, the company is expanding its flight operations team to remove capacity bottlenecks and move toward full 24/7 coverage. This role is a key part of that expansion, ensuring clients receive fast, polished, five-star support no matter what time their flight departs.

Role Overview

We are seeking a Flight Operations Coordinator to support private jet bookings and active trips during the overnight hours, serving as a reliable point of contact for clients and charter operators while much of the team is offline.

This individual will coordinate booking requests and confirmations with operators, communicate trip details and updates to clients, monitor upcoming and active flights, and respond quickly when schedules change, flights are delayed, or issues arise. The coordinator plays a critical role in protecting the client experience, making sure every traveler feels informed, supported, and confident from booking through landing.

The ideal candidate is a calm, articulate, and highly organized professional with indistinguishable U.S.-level English fluency, who thrives in a fast-paced environment and is comfortable working with demanding, high-net-worth private jet clients.

Key Responsibilities

Client Communication & Experience
* Serve as the overnight point of contact for private jet clients across phone, email, chat, and text.
* Deliver a polished, five-star client experience with clear, natural, and confident U.S.-level English communication.
* Respond promptly to client inquiries about bookings, itineraries, aircraft, and flight details.
* Handle demanding or time-sensitive client requests with a calm, professional, and solution-focused approach.
* Keep clients informed of any schedule changes, delays, or updates as soon as they occur.
Booking Coordination & Operator Communication
* Process incoming booking and charter requests and coordinate availability and confirmation with charter operators.
* Confirm trip details such as departure times, airports, aircraft, and passenger information with both clients and operators.
* Communicate client needs and special requests to operators accurately and on time.
* Follow up with operators to keep pending requests moving toward confirmation.
Flight Monitoring & Issue Resolution
* Monitor upcoming and active flights during the overnight shift to make sure trips run smoothly.
* Respond quickly to delays, cancellations, aircraft changes, or other disruptions.
* Help clients rebook or find alternative options when an operator cancels a flight.
* Escalate urgent or complex issues to the appropriate team members with complete context.
Documentation & Shift Handoffs
* Accurately document client communications, booking details, and trip updates in internal systems.
* Keep booking records and trip statuses up to date in real time.
* Prepare clear shift handoff notes so the incoming team can pick up open items without delay.
* Identify recurring client issues or process gaps and share them with the team.
Required Qualifications
* 2–5 years of experience in flight operations, travel coordination, concierge services, client support, or a related high-touch customer-facing role.
* Indistinguishable U.S.-level English fluency, both written and verbal, with a natural and professional communication style.
* Calm temperament and the ability to stay composed while handling demanding, high-expectation clients.
* Strong attention to detail when managing times, dates, airports, and passenger information.
* Ability to manage multiple bookings, requests, and priorities at the same time.
* Strong problem-solving skills and the ability to make sound decisions under time pressure.
* Comfortable working independently during overnight hours with limited real-time supervision.
* Reliable high-speed internet connection and a quiet, dedicated remote workspace equipped with a professional headset.
* Availability to work full-time, Monday–Friday, 11:00 PM – 7:00 AM Pacific Time.
Preferred Qualifications
* Previous experience in private aviation, charter operations, airline operations, or luxury travel.
* Experience supporting VIP, executive, or high-net-worth clients.
* Familiarity with private jet terminology, aircraft categories, and charter booking processes.
* Experience working overnight or gravey