Field Service Technician - High End Appliances

General InformationLocationWork at HomeJob ID11720Job CategoryTechnical Support AgentLanguage RequirementEnglishDescription & requirementsDescriptionHave you worked as a field technician on appliances?Do you know what it takes to keep multiple teams organized and updated to ensure customers receive the best possible care and solution?Do you love helping people and sharing your knowledge?Do you want to grow your career with a company that rewards your hard work?Do you want to improve your work / life balance and work from the comfort of home?Join ourTranscomfamily and Work At Home!Competitive payPay options to meet your needs: Daily Pay, Biweekly Pay, Direct Deposit, and Pay CardsHealth benefits for you and your family, including: medical, dental, and vision401(k) Investment options with employer match opportunitiesPaid Vacation Time100% REMOTE - Work-at-HomeGreat Work/Life Balance while developing your careerYou’ll be the part of the team to provide triage and technical support to the technical support team for our client's high-end luxury appliance brand. You'll work closely with the field service, call center, customers, and dealers to ensure new service requests are properly triaged and the authorized services have the best remote support possible for service in the consumer's home.We’ve got an exciting career opportunity for you, if you can:Effortlessly engage with callers, actively listen, analyze, and isolate issuesComfortably navigate multiple applications to research solutionsMultitask in systems while patiently providing step-by-step instructionsCalmly provide conflict resolution and navigate frustrated customer situationsWork independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.Work in an environment where you may take a high volume of inbound/outbound calls and emails from field service technicians, dealers, and customers.Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to callers in a high-volume, fast-paced, and sometimes stressful environmentWhat's In It For You?Position as aTranscomemployee (not an independent contractor)Improved Work / Life balance with paid time off (PTO)Health Benefits for you and your family100% work at home, including trainingAbility to develop your skills and grow your careerAn opportunity to work for a company passionate about peopleRequirementsAt least 18 years or olderHigh School Diploma, or equivalentAble to successfully pass a criminal background checkA minimum of ten (10) to fifteen (15) years of experience in a field service environment preferred, preferably working with appliancesAbility to effectively explain and communicate technical concepts and appliance terms and processes to those with and without prior appliance knowledge or experienceAbility to read and interpret a parts schematic and wiring diagramAbility to use and explain a multimeterAbility to perform and explain a sealed repair on a refrigerator/freezerAbility to engage with and facilitate collaboration with virtual and diverse teamsWorking knowledge of Microsoft Excel, PowerPoint, and WordMust be available to travel for one week to Dallas to attend training in person.Ability to work within the Hours of Operation: Monday - Friday 11:00am - 8:00pm ETAble to work a full-time work weekAble to maintain 100% strict adherence to the assigned scheduleAble to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)Able to work full-time hours, with reliable attendance, as outlined in the assigned scheduleStrong computer knowledge, including ability to accurately type at least 30 wpmExcellent English written and verbal communication skillsCourteous and friendly with high level of professionalismWillingness to follow procedures and adhere to policiesAble to multitask applications while talking to customers on the phoneAble to thrive in a fast-paced work environmentAble to actively listen to customer needs and demonstrate empathyAbility to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.Experience in a technical support role or troubleshooting technical issues preferredPrevious call center and/or work from home experience preferredExperience working in a global parts organization preferredMust live and work in one of the following provinces:AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.Home Office RequirementsTranscomprovides you a computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.You must have a secure, quiet, distractio