Executive Operations Associate & Chief of Staff Support

Executive Operations Associate & Chief of Staff Support

Location:Remote (Latin America or South Africa)

Employment Type:Full-Time, ICA

Schedule:U.S. Eastern Time overlap required (Sunday – Thursday, Fridays & Saturdays Off)

Compensation:$2,000 –2,500USD/month(24,000 – $30,000 USD / year)

Reports To:Director of Operations, with direct support to C-Suite / Principal (~5%)

About the Company

Our client is a fast-growing, family-owned multi-location self-storage portfolio operating across 10 facilities in the United States.

The company operates with a lean, high-performing leadership team consisting of a Principal who leads strategy, analytics, and acquisitions; a Director of Operations who runs day-to-day operations across all facilities; and a Head of Marketing who leads brand and customer acquisition. Ground-level facility and customer-service staff manage daily phone inquiries, leasing, and on-site needs.

As the portfolio expands, the company is building a dedicated operational backbone to support leadership, streamline multi-facility workflows, and connect ground-level customer support with executive decision-making.

Role Overview & Why This Role Matters

As our client's multi-location footprint expands, leadership requires an operational central organizer to eliminate friction, enforce accountability across vendors and staff, and turn ground-level data into clear executive insights.

This is not an entry-level virtual assistant or phone-answering position. It is a high-ownership seat for anExecutive Operations Associatewho will serve as the central execution driver across the entire business. You will act as the operational right hand to the leadership team, managing internal communications, tracking facility maintenance projects through completion, organizing vendor workflows, and monitoring key performance metrics across all 10 locations.

Reporting directly to the Director of Operations (primary manager) and supporting executive leadership on strategy, technology, and special projects (~5%), this role is explicitly structured for a high performer with a clear career progression path into aHead of Operations / Chief of Staffposition as the portfolio continues to scale.

The Ideal Candidate

The ideal candidate is an assertive, tech-savvy, and highly structured operator who possesses low ego and a high-agency mindset—equally comfortable producing executive-level KPI summaries one hour and chasing down a maintenance contractor the next.

You thrive in fast-moving, multi-location operational environments, possess flawless written and spoken English, and are confident holding team members, contractors, and vendors to firm deadlines. You are enthusiastic about leveraging cutting-edge AI tools (Claude, ChatGPT, custom GPTs) as a daily operational multiplier to accelerate documentation, analyze operational trends, and automate routine workflows.

A Typical Weekly Operating Rhythm

Much of the weekly operating cadence is supported by automated reports that you will review, act on, and continuously improve:

DayFocus Area & Key Operational ObjectivesSundayScan weekend activity across all 10 facilities: missed calls, texts, gate/facility issues, and lead inboxes. Set up Monday's priority action items before the workweek begins.MondayLead follow-up review: confirm every inquiry from the prior week has a designated owner and next step. Check data pipeline health.TuesdayMarketing and acquisition review: track Google Ads, Google Business Profiles, SpareFoot, and rental source attribution.WednesdayCollections oversight: review delinquent-tenant call lists, confirm outreach execution, and track auction timelines.ThursdayPricing and occupancy analysis: monitor street rates, vacant units, and rate-increase candidates. Lead weekly operating meeting preparation.Every DayMaintenance and vendor follow-up, staff task coordination, inbox triage, and SOP creation/maintenance.

Day

Focus Area & Key Operational Objectives

Sunday

Scan weekend activity across all 10 facilities: missed calls, texts, gate/facility issues, and lead inboxes. Set up Monday's priority action items before the workweek begins.

Monday

Lead follow-up review: confirm every inquiry from the prior week has a designated owner and next step. Check data pipeline health.

Tuesday

Marketing and acquisition review: track Google Ads, Google Business Profiles, SpareFoot, and rental source attribution.

Wednesday

Collections oversight: review delinquent-tenant call lists, confirm outreach execution, and track auction timelines.

Thursday

Pricing and occupancy analysis: monitor street rates, vacant units, and rate-increase candidates. Lead weekly operating meeting preparation.

Every Day

Maintenance and vendor follow-up, staff task coordination, inbox triage, and SOP creation/maintenance.

Key Responsibilities

Operations Coordination & Facility Project Management (~70%)
* End-to-End Task Ownership:Proactively follow up on maintenance issues, repai